Head of Programme Management

Reporting to the Director of the Veteran Business Outreach Center (VBOC), the VBOC Program Manager supports the execution of training, programming, and special projects that advance the mission of ECDI’s Veterans Business Outreach Center. This role collaborates across departments and grant programs including WBCs, SBA PRIME, CRC, FBIS, and other special initiatives, to ensure successful delivery of services and outcomes. The Program Manager also facilitates monthly workshops and bi-monthly information sessions, assists in staff training, and supports grant management activities that contribute to program performance and compliance.
This role is a hybrid position, with the on-site work schedule determined primarily by the employee’s manager based on departmental and business needs.
Programming:
Manage the implementation of VBOC programming, including presenting in webinars, acting as a point of contact for programs, synthesizing and creating program content, and other grant-related duties.
Ensure implementation of policies and practices through training of necessary team members.
Support the growth, planning, development, and coordination of VBOC programming and its activities.
Ensure appropriate marketing is created for VBOC programming.
Help build positive relations between clients and all ECDI resources and programs.
Maintain relationship with appropriate PAN (Professional Advisory Network) resources.
Assist with program reporting as required by SBA and other active grants.
Identify and attend community outreach events in ECDI’s geographic footprint to grow the VBOC program.
Collect and maintain accurate program data to build and grow the VBOC program.
Tracks and analyzes client engagement and satisfaction data to inform program enhancements.
Provide direct one-on-one coaching to multiple small business clients daily, including idea stage and growth stage businesses.
Provide general technical assistance (TA) support to clients in preparation for the loan application process.
Assist with coordination of speakers, SMEs, and contract services.
Maintain a flexible manner, diplomatic dialogue, and show willingness to offer support to staff and clients.
Collaborate with Lending & Sales staff to manage VBOC lending pipeline.
Maintain a thorough working knowledge of and adhere to all ECDI policies and procedures.
Maintain accurate client files, documents, and profiles for necessary paper files and in appropriate tracking systems.
Strong client service and relationship management skills, with the ability to engage effectively with individuals from varied backgrounds.
Organizational and project management skills to coordinate multiple initiatives and meet deadlines.
Skill in facilitating engaging training sessions and adapting content to diverse learning styles.
Ability to obtain and maintain access to military installations, preferred
Comprehensive knowledge of standard office practices, procedures, equipment, and techniques.
Computer Skills:
Experience with and knowledge of computer operation.
Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.).
Knowledge of using and managing video conferencing applications, such as Zoom.
Proficient understanding of databases or CRM systems, preferred.

Associate’s degree in Business, Public Relations, Economics, Marketing, or related field AND one to three (1-3) years of experience directly related to the duties and responsibilities specified.
Five (5) or more years’ experience in business diligence, business plan creation, business analysis, working on cross-functional teams, and managing critical external relationships.
Experience working with veterans, service members, and military spouses strongly preferred
Experience developing and facilitating workshops or training programs for adult learners is highly desirable.
Experience working with community organizations or with small businesses, a plus.
Experience in programming and training development is a plus.
Position will require statewide travel on occasion up to 30% of time.
Evening and weekend hours on occasion are required.
This position is a hybrid role that will split time in-office and in-person with clients with the flexibility to work from home part of the time, as determined by manager and business needs.
carrying light items such as papers, books, small parts; Risks found in the typical office setting, which is adequately lit, heated, and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Program Knowledge - Understands the organization's program services, policies, procedures. Demonstrates and applies this knowledge in performance of administrative support tasks. Explains and interprets program information to customers.
pursues training and development opportunities; presents numerical data effectively; contributes to building a positive team spirit.
Quality Management - Looks for ways to improve and promote quality; responds to management direction; asks for and offers help when needed.
contributes creative ideas that advance organizational goals and impact