Head of Technical Programme Management

Job DescriptionADP is seeking a Senior Program Manager to lead strategic technology and operational transformation initiatives within Service Operations.This role will drive multiple, concurrent programs across technology, process, and organizational domains, ensuring initiatives are aligned to business priorities and deliver measurable outcomes. The ideal candidate combines strong program management expertise with technical acumen, enabling them to effectively partner with business leaders, product teams, engineers, and operational stakeholders.Success in this role requires the ability to navigate complex environments, simplify processes, eliminate duplication, manage competing priorities, and drive execution across diverse workstreams. The Senior Program Manager will serve as a connector across teams, translating strategy into action and ensuring investments deliver meaningful business value.In your efforts to achieve, learn and grow, we support you all the way. RESPONSIBILITIES:Lead a portfolio of strategic initiatives from planning through implementation and adoption.Manage multiple workstreams simultaneously across disparate business and technology domains.Develop program roadmaps, governance models, success metrics, and executive-level reporting.Proactively identify and manage risks, dependencies, resource constraints, and decision points.Technology & Business TransformationPartner with Product, Engineering, Architecture, Data, and Operations teams to deliver technology-enabled solutions.Evaluate opportunities to leverage technology, automation, and process improvements to increase efficiency and effectiveness.Use data, metrics, and stakeholder insights to prioritize improvement opportunities.Communicate program strategy, progress, risks, and outcomes to executive leadership.Serve as a trusted advisor and escalation point for complex program challenges.Monitor adoption, operational performance, financial impact, and customer experience metrics.Maintain accountability for outcomes, not just project completion.Bachelor's degree or equivalent experience.8+ years of program management experience leading complex, cross-functional initiatives.Demonstrated ability to manage multiple large-scale workstreams simultaneously.Strong understanding of technology platforms, systems integration, and enterprise applications.Proven success driving business transformation, process improvement, and organizational change.Exceptional communication, stakeholder management, and executive presentation skills.Experience with cloud-based platforms, CRM systems, or service technologies.Experience leading enterprise technology implementations.Knowledge of Agile delivery methodologies and change management practices.PMP, PgMP, Agile, Lean, or Six Sigma certification.They are known for managing multiple priorities effectively, bringing clarity to ambiguity, simplifying complex problems, and consistently delivering measurable business outcomes.