Host and Server Restaurant

At IHOP of Greater New Orleans Area, we are more than just a restaurant; we are a thriving community of dedicated and passionate individuals. Located in the heart of the Greater New Orleans area, Ruby Enterprises offers a vibrant company culture and meaningful connections with our local community. The role of an IHOP hostess or host primarily involves creating a positive first impression for guests. They greet and welcome customers, seat them at appropriate tables, manage waiting lists during busy times, and communicate with servers and kitchen staff to ensure a smooth flow of guests. Hosts/hostesses also answer customer inquiries and maintain a clean and organized waiting area. Their goal is to provide excellent customer service and enhance the overall dining experience.
Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
Rotate station seating to ensure the quality of guest service.
May handle guest complaints, inquire about the quality of the dining experience, thank guests and invite them to return.
Handle cash in an accurate and responsible manner.
Take register readings, make interim cash reports, count cash register receipts and make frequent cash drops according to Company cash-control policies.
Answer the telephone, take messages and take and complete all To Go orders.
Check restrooms every 30 minutes to ensure proper stock levels and cleanliness.
Strong customer service skills are essential for creating a positive and welcoming environment for guests.
Effective communication is key for interacting with guests, servers, and kitchen staff.
Hosts/hostesses should have a friendly and outgoing personality to make guests feel welcome.
Accurate seating assignments and communication with servers are crucial for guest satisfaction.
Collaborative skills to coordinate with servers and kitchen staff for efficient table turnover.
The ability to handle customer concerns or issues professionally and find suitable resolutions.
Managing multiple tasks, such as answering phones, seating guests, and checking for online/TOGO orders.
If responsible for taking payments, basic math skills and cash-handling experience may be necessary.
Maintaining a neat and professional appearance, including adhering to the restaurant's dress code.
Punctuality and reliability are highly valued in the restaurant industry.