Referral Specialist Full-Time

It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• 403-B Retirement Plan
• Whole Person Well-being Resources
• Full time

Shift:
Demonstrates and conveys a favorable image of the Medical Center and cooperates in a team atmosphere. Consistently works to stay up to date on referral orders to achieve the standard of care. Incorporates patient, physician, and customer needs into decision-making and organizational actions. Answers phone calls promptly, assists patients with questions, and schedules procedures as needed. Maintains referral integrity, processes all orders, and communicates with patients and providers. Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively in order to carry out job requirements.
Knowledge of electronic medical record.
Ability to complete Hospice of the Comforter Orientation and Training, as necessary.
Knowledge of intermediate to advanced application of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook as well as internet software.
Knowledge of medical terminology.
Knowledge of patient database system.
Knowledge of telephone protocol.
Ability to communicate effectively both orally and in writing, and to make professional presentations.
Ability to manage difficult or emotional customer situations.
Ability to read, analyze and interpret government regulations involving all aspects of hospice care, general business periodicals, professional journals or technical procedures.
Ability to operate standard office machines such as fax, copier, calculator and mail machines.
Ability to provide superior customer service to all contacts.
Physician office billing, registration or scheduling experience.
General knowledge of how to navigate various web-based applications.
Work Experience:

• 1+ years of icd-9 and cpt-4 coding experience [Preferred]
• Administrative or clerical experience. Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse :

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Clinical Business Operations
AdventHealth Primary Care Network
Schedule: Full time
Shift: Day