Head of Care Management Operations

The Operations Director provides leadership for the development, design, operation and improvement of clinic systems and services to ensure efficient and high-quality care across LSCHC sites and locations. Responsibilities include overseeing medical, dental, behavioral health/substance abuse, and Chiropractic operations; and leading performance improvement strategies to maintain a progressive work culture and low-risk patient environment.
The Operations Director may also function as the Clinic Manager for an assigned program.
Primary Responsibilities:
1.0 Develop and implement operating support systems that ensure optimal patient flow, provider productivity, continuity of care, and clinical integration.
1.1 Develop a broad and in-depth knowledge of all programs.
1.2 Ensure that business objectives are met through effective resource utilization, revenue cycle management, resource planning/budgeting, monitoring, and process improvements.
1.3 Effectively prepare and share information with staff on operational progress and issues.
1.4 Maintain an environment that supports service excellence and positive teamwork.
1.5 Lead by developing and embracing the organization’s strategy and mission to all staff; ensure activities are value-added and aligned with community/market need.
1.6 In coordination with organization leadership develop, implement, measure and improve the quality of clinical care and service excellence.
1.7 Ensure compliance with government regulations and industry standards.
1.8 Collaborate with other directors and managers in establishing and maintaining effective clinic policies and practices.
1.9 Develop and maintain clinic documentation for standard policies and procedures.
Secondary Responsibilities:
2.0 Participate in short and long-range planning and evaluation.
2.1 Serve as member of senior leadership; represent LSCHC at CHC and community meetings as required.
2.2 Maintain professional affiliations and enhance professional development to keep current in industry trends.
Supervision Received:
Independent decision-making within areas of responsibility and organizational policy.
Consult with CEO/senior leadership and external resources as necessary.
Supervision Provided:
Directly supervises clinic managers and Chiropractic support staff.
Infection Control and Safety Program Responsibility:
Ensure staff understand and are compliant with universal precautions and right to know.
Typical Working Conditions:

• Must be able to integrate leadership and oversight responsibilities with daily operations.
• Local and regional travel required.
• May include evening and/or weekend work.

• Knowledge of health care environment and industry standards.
• Knowledge of practice management and EHR systems, programs, and applications.
• Skill in organizing work, delegating and achieving goals and objectives.
• Skill in analyzing needs when designing and implementing programs and services.
• Skills in various methods to teach, coach, consult on behaviors and process changes.
• Ability to prepare, analyze and interpret data.
• Ability to communicate clearly and effectively orally and in writing.
• Ability to identify, analyze and resolve operational problems.
• Ability to plan, implement, and evaluate process and culture change initiatives.

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (403b)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development