Lead Front Desk Receptionist

Company Background Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.
With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.
Job Description The Receptionist Lead provides white-glove front-of-house and office services, ensuring an exceptional client and employee experience. This role leads daily reception and hospitality operations, coordinates meetings and facilities support, and serves as a subject‑matter expert and point of escalation for service delivery and workflow execution.
Responsibilities Front Desk & Guest Experience Ensure a professional, welcoming, and seamless guest experience at all times.
manage visitor check‑in, building security requirements, and access badges.
Understand client expectations and deliver consistent 5-star service.
manage messages and meeting room inquiries.
Monitor reception inbox, ensuring timely responses.
Meeting & Hospitality Support Book meeting rooms accurately using approved systems; ensure A/V, room setup, and food and beverage needs are captured.
Assist with hospitality setup, including beverages and food service.
Office Operations & Facilities Support Manage office supplies and kitchen inventory, including weekly food orders.
Manage incoming and outgoing mail, packages, and deliveries.
Coordinate with building management and vendors (cleaning, maintenance, IT).
Coordinate equipment maintenance and vendor support; Support staff events, team‑building activities, and onsite functions.
Budget and Invoice Support Manage office budgets and allocate invoices accurately to the correct line of business and opportunity numbers.
Process invoices ensuring accurate coding.
Onboarding & Employee Support Assist with new‑hire onboarding, including desk setup, supplies, and building access coordination.
General Responsibilities Handle confidential information with discretion.
Use equipment and supplies efficiently.
Troubleshoot basic office equipment issues.
Adhere to all Williams Lea and client site policies.
Support a positive, service‑focused environment and build strong client relationships.
Additional Information It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity and expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug‑free workplace and performs pre‑employment substance abuse testing.
RRD is an Equal Opportunity Employer, including disability/veterans.

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