Head Of Field Service

The Manager, CES Technical Services leads the execution, implementation, and ongoing technical support of IGS Energy’s non‑commodity energy products and services for Commercial&Industrial (C&I) customers. This role is responsible for ensuring existing offerings operate reliably and at scale, while also helping CES design and stand up new services as the portfolio evolves. This is a hands‑on leadership role that combines people management, field execution, partner coordination, and internal technical consulting. The Manager works closely with CES leadership and cross‑functional partners, and serves as a trusted technical and delivery resource for C&I Sales leadership, helping ensure customer solutions are both technically sound and executable.

Responsibilities Technical Services Leadership & Delivery. Lead post‑contract execution for small‑to‑mid‑scale non‑commodity energy projects, including energy monitoring, load control, LED, EV charging, demand response, and related services. Maintain hands‑on involvement in field execution, site walks, installations, commissioning, and troubleshooting—particularly for new, complex, or non‑standard solutions. Ensure deployed systems meet technical, performance, safety, and quality standards. Serve as the escalation point for delivery issues, technical challenges, and partner performance concerns.

People Management & Team Development. Directly manage a Technical Lead and Technician at hire, with the expectation that the team may scale to include additional technicians over time. Establish clear priorities, performance expectations, and development plans for team members. Foster a culture of technical rigor, ownership, safety, and continuous improvement within Technical Services. Help shape the future team structure as CES offerings, volumes, and technical complexity grow.

Coordinate with CES leadership, Development, Asset Management, and Operations to identify, evaluate, and manage external partners and installers. Oversee partner execution against defined scopes, schedules, service levels, and quality expectations. Support the evolution of partner models and delivery strategies as CES expands into new services.

Internal Consulting, Sales & Customer Support. Act as a technical and delivery advisor to C&I Sales, supporting solution shaping, feasibility assessment, and execution planning. Support complex or non‑standard customer opportunities where solutions may not yet be fully productized or broadly understood. Participate selectively in customer discussions to build confidence in solution credibility and delivery capability.

Operational & Program Development. Help define and refine repeatable delivery models, standards, and best practices for existing CES offerings. Identify operational gaps, technical risks, and improvement opportunities, and work with CES leadership to address them. Use field experience, metrics, and customer feedback to inform continuous improvement of products, processes, and delivery models.

High School diploma required; Associate’s or Bachelor’s degree preferred. Professional certifications related to energy, building systems, or sustainability strongly preferred (e.g., Not an entry‑level role. Requires demonstrated, hands‑on experience implementing and supporting advanced energy programs, products, or services in commercial or industrial environments. Experience managing technical teams and coordinating field execution across multiple concurrent projects. Strong mechanical and technical aptitude, with working knowledge of electrical distribution systems and three‑phase power, power calculations, safety requirements, and basic networking/communication concepts. Leadership & Personal Attributes. Applicants must be authorized to work in the US on a full‑time basis. A current or future need for sponsorship is not supported or available for this position.

Incentive earnings, like commissions or bonuses, are not included. This role is also eligible for an annual incentive plan based on company performance.)

Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.

Robust support through Headspace and free mental healthcare visits for you and your dependents.

Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.

Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.

Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact View email address on click.appcast.io.

#