Head of Remote Assistance Operations

Job Title and Location

Operations Supervisor – Concord, CA

Job Summary

The Operations Supervisor assists the General Manager in all aspects of daily location functions, focusing on safety and operational excellence.

Key Responsibilities

Responsible for driver check-in, including fitness-for-duty inspections, uniform and credential checks, and bus assignment.

Coordinate trips and driver schedules, ensuring proper breaks and lunches, and proactively manage coverage for call-outs and operational demands.

Track employee attendance and enforce company policies.

Issue disciplinary actions in alignment with company procedures.

Conduct regular department meetings to communicate updates, expectations, and performance goals.

Prepare and distribute operational memos and communications.

Supervise office staff to ensure performance aligns with established KPIs.

Monitor operational performance metrics and provide reporting and analysis when KPIs are not met.

Support a culture of safety, accountability, and high-quality customer service.

Perform other duties as required.

Qualifications

High school diploma or equivalent.

Prior supervisory experience preferred.

Ability to work shifts or flexible schedules as needed.

Subject to DOT drug testing and physical if applicable.

Physical Requirements

Work outside in varying temperatures, weather, and humidity; may involve outdoor work and remote locations.

Sit for up to 6–8 hours per day; frequently walk long distances and on sloped, slippery, or uneven surfaces.

Push and pull objects up to 15 pounds; lift materials up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch.

Withstand heavy traffic areas and tolerate exposure to dust, vehicle fumes, and noise.

Compensation

Hourly rate: minimum $30.92–maximum $31.85.

Benefits

Vacation: minimum 2 weeks.

Sick days: 5 days.

Holidays: 12 days (8 standard, 4 floating).

Retirement: 401(k) plan.

Health: medical, dental, and vision.

Insurance: life, short-term disability, voluntary long-term disability.

Employment Type

Full-time, non-CBA position.

Legal and EEO Statement

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will be considered without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or any other legally protected status.

Drug-Free Workplace

Applicants must be eligible to work in the United States without sponsorship, successfully pass a pre-employment drug screen, and comply with a drug-free workplace policy.

Additional Information

Job Category: Management | Req ID: 8430 | Pay Group: DP0 | Cost Center: 680

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