Head of Product, Virtual Care

Together, we’re reimagining the future of water. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.
What we do: For 150 years, Watts has built best-in‑class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting‑edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.
Acts as the voice of the customer [VoC] to deliver business case, value and growth. In a matrix organization, bridge business strategy, user experience, and technology, collaborating with engineering, manufacturing, quality and marketing. Lead product development from ideation through launch and lifecycle management using the New Product Development tools and stage gate process. A successful candidate will form a close partnership with sales, independent representatives and other business teams. Primary Job Duties and Responsibilities Accountable for the development and execution of long‑term product life cycle in a manufacturing environment.
Manage assigned projects while partnering with cross‑functional teams.
Previous experience with project management will be helpful.
Visit end users and specifiers to collect market intelligence and perform analysis to identify market needs, uncover and validate user problems, adjusting product priorities as needed.
Use metrics and KPIs to track product performance and guide decisions.
Accountable for the development and execution of New Product Development launch [NPD] plans, including but not limited to coordination of internal and external resources, investment budgets, marketing campaigns/ content, and sales plans.
Inputs will include financial projections (orders, sales and profitability by product line) and specific commitments for growth from commercial programs and NPI launches.
Understands market need, trends and competitor intelligence for the given Product Line(s).
Design, develop, track, and update competitive intelligence and market penetration database.
Builds the mid‑term strategy in terms of priorities, partnerships and business development.
Creates and/ or supports the creation of training materials and lead training sessions to educate customers and Watts sales personnel on product technical features and benefits - Travel is required to support training activities.
Required Qualifications Bachelor’s degree, Engineering/Marketing degree or similar
5+ years of related Product Management ideally within target markets relating to the specific product line with proven successful track record.
Proven success in developing and implementing both strategic and financial business plans.
Proven leadership ability to lead virtual teams and work across a matrix organization Sales Channel and or Management experience.
Relevant engineering experience Must have strong influencing skills Must possess excellent presentation and communication skills Outstanding interpersonal skills with an emphasis on building strong team relationships Proactive, creative work style and a self-starter Willingness to travel at least 25%, as required Knowledge of analytical tools such as PowerBI, Tableau, SAP is required. Strong computer skills (Microsoft Office suite) is required Understanding and experience in Stage Gate process preferred
Ability to be flexible and adapt to changing work priorities and stressful conditions. Adherence to all personnel policies, procedures, and standards of process as implemented by Watts. Growth Mindset, Customer‑Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
While performing the job duties, you will be working in an office environment. You will be required to work in the office at the North Andover, MA location three days per week (Monday - Wednesday) and can work remotely two days per week (Thursday and Friday).
Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods. Ability to physically move around the office, organize or transport files, packages, or other office‑related materials. Ability to read documents, use a computer, and perform data entry tasks. Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls. Ability to operate standard office equipment such as computers, printers, phones, and copiers. Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.
Please note that the following benefits apply only to permanent roles and do not apply to internship roles. Competitive compensation based on your skills, qualifications and experience Comprehensive medical and dental coverage, retirement benefits Family building benefits, including paid maternity/paternity leave 10 paid holidays and Paid Time Off Continued professional development opportunities and educational reimbursement Additional perks such as fitness reimbursements and employee discount programs Learn more about our benefit offerings here:
Employees here genuinely care about the quality of their work, and about each other. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.
We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Watts Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. Our family of brands offers some of the most varied product lines in the world, with world‑class, water‑related solutions focused on: Drainage and Water Reuse HVAC and Hot Water Plumbing and Flow Control Water Quality and Rainwater Harvesting We are a $1.9 billion global company, listed on the New York Stock Exchange (NYSE) with a presence in five (5) continents and twenty‑four (24) countries, and an employee population that speaks over eighteen (18) languages. This includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected. We are proud to be an organization that believes that a safer world is a more sustainable world - a belief that we proudly reflect in each of our technologies and solutions and our environmental and social commitments, such as our partnership with Planet Water Foundation. Specialties Plumbing, HVAC, Water Quality, and Gas Headquarters Americas & Corporate Headquarters: Shanghai, China Company Size About 5,000 employees Website Industry Machinery Founded 1874

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