Head of Sales & Customer Service

We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is “SERVICE EXCELLENCE – ALWAYS”. As part of Goodyear, our Centers offer trusted tires, reliable services and tools to help lower operating costs.

The pay range for this position is $25.00 - $30.00 per hour, with base pay varying by job knowledge, skills, experience, and market location. Medical, dental, vision, and prescription coverage

Life insurance

Disability insurance

As a Service Manager you will be responsible for managing the service department including the team and equipment at a Goodyear Commercial Tire & Service Center. You will also assist technicians in daily work routines and ensure customer satisfaction.

Assist Center Manager in achieving sales, units, and profit budgeted objectives.

Ensure proper service estimates are delivered to the customer.

Responsible for efficiently processing billing.

Control and protect the assets of the company by maintaining awareness of inventory levels.

Provide “Service Excellence, Always” to meet the service goals of the location and needs of the customer.

Assist the Center Manager with hiring, training, and managing associates.

Assist the Center Manager in ensuring proper staffing levels with qualified personnel.

Facilitate effective communication throughout the center by working closely with the Center Manager.

Operate the Service Department as an accident‑free safe workplace.

Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting.

Minimum 2 years management experience

Prior commercial tire experience

Must be willing to work scheduled shifts including nights and weekends

No relocation offered for this position

Relevant commercial tire service and/or management experience

Must be a self‑starter and willing to take initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions

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