Part-Time Receptionist - Front Desk

Join the SEV Laser Team!

At SEV Laser, every client interaction matters. From the moment a client walks through our doors, our clinic teams create a welcoming, seamless, and elevated experience that builds lasting relationships and keeps clients coming back.

We're looking for team members who are passionate about delivering exceptional service, supporting efficient clinic operations, and contributing to a collaborative, high-performing culture. At SEV, we value individuals who are motivated by goals, take pride in creating an outstanding client experience, and understand the importance of driving both client satisfaction and business success. If you thrive in a fast-paced environment, enjoy working as part of a results-oriented team, and are excited to grow your career, we'd love to hear from you!

Position Summary

The Front Desk Receptionist is the first point of contact at SEV Laser and plays a critical role in delivering an elevated client experience. This role manages scheduling, supports service education and sales, and ensures smooth daily operations in a performance-driven environment. Receptionists are accountable for maintaining SEV's service standards, supporting clinic goals, and contributing positively to the team culture.

Responsibilities

Client Experience & Front Desk Operations

Warmly greet every client entering and exiting the clinic

Manage check-in, check-out, and payment processes

Provide accurate information about treatments, packages, retail, and promotions

Address client questions professionally and courteously

Maintain confidentiality and uphold SEV service standards

Sales & Service Promotion

Actively promote services, memberships, and retail products

Identify client needs and recommend appropriate treatments or upgrades

Support clinic sales goals through product knowledge and engagement

Maintain up-to-date familiarity with pricing and promotions

Scheduling & Administrative Support

Accurately book, modify, and cancel appointments

Answer phone calls with elevated phone etiquette

Respond to emails and voicemails promptly

Utilize booking and client-management systems efficiently

Support scheduling flow and operational updates

Office & Treatment Room Support

Open and close clinic per Standard Operating Procedures

Maintain a clean, stocked, organized front desk and lobby

Assist with transitional cleaning of treatment rooms as needed

Monitor inventory and notify management when supplies run low

Training & Team Support

Participate in required service and sales training

Model SEV service standards and professionalism

Support onboarding of new team members

Contribute positively to team culture

Skills & Qualifications:

Previous experience in a receptionist or customer service role is preferred.

Strong sales skills with a proven track record of meeting or exceeding targets.

Excellent communication and interpersonal skills.

Ability to multitask and manage time effectively in a fast-paced environment.

Proficiency in Zenoti scheduling software is preferred.

A positive attitude and a passion for the beauty and wellness industry.

Comfortable using computer systems and booking platforms

Reliable, punctual, and consistent attendance

Ability to work independently

Weekend availability required

Working Conditions:

Fast-paced, client-facing environment

Standing for extended periods

Frequent interaction with clients and team members

Exposure to office equipment and cleaning supplies

Scheduling Requirements:

Must be available to work up to 3 days per week including weekends

Must be available to work from 9:30am-7:30pm each day.

SEV values the contributions of our part-time team members and offers a supportive work environment with meaningful perks, including:

Employee Discounts on SEV services and products

Paid Sick Leave

Opportunities for professional growth and internal career advancement

Participation in Company recognition programs and team events, where applicable

Equal Opportunity Employer

SEV Laser provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any kind based on race, color, religion, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under local, state, or federal law. This policy applies to all employment actions including recruiting, hiring, promotion, compensation, benefits, and training.

SEV Laser