Head of Operations & Business Management

Workplace Type: Office

At VCI, the Director of Operations is a senior leader responsible for overseeing large-scale
telecommunications operations across multiple markets, programs, or regions. execution of construction and maintenance activities while aligning field operations with
The Director of Operations plays a critical role in driving performance,
developing leaders, managing financial results, and strengthening customer partnerships.
Paid Time Off, Parental Leave, and Holidays

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Provide strategic leadership and oversight for telecommunications operations across

Own operational performance including safety, quality, schedule, cost controls, and
Lead, mentor, and develop Operations Managers, Program Managers, and senior
field leaders to build strong leadership pipelines.
• Partner with executive leadership, customers, and internal stakeholders to align
operational execution with business goals.
• Maintain accountability for financial performance, including budgeting, forecasting,
margin improvement, and cost management.
• Analyze operational metrics and KPIs to identify trends, risks, and opportunities,
Ensure compliance with safety standards, regulatory requirements, and company
policies across all operations.
• Support business growth through customer engagement, contract execution, and
Serve as a senior escalation point for complex operational, customer, or personnel
Drive continuous improvement initiatives focused on productivity, quality, safety, and
customer satisfaction.
• Collaborate with Talent Acquisition, HR, and Training teams to support hiring,
Proven experience in a senior operations leadership role within telecommunications
Demonstrated experience overseeing multi-market or multi-program operations.

• Strong financial acumen with experience managing P&L, budgets, and forecasts.
• Excellent communication and stakeholder management skills, including customer-

facing and executive-level interactions.
• Ability to manage complexity and competing priorities in a fast-paced, high-
Proficient knowledge of Microsoft Office; working knowledge of operational, project,
and workforce management systems.
• Willingness to travel as required to support regional operations.
Engage in standard office activities such as standing, sitting, and using
computers for extended periods.
• Travel domestically up to 50% to attend team meetings or training.
Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Building stronger solutions together
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.