Host / Hostess - Restaurant (Weekends)

Canvas Restaurant & Market

One of the most popular restaurants in the Lake Nona community, Canvas Restaurant and Market menu features New American cuisine influenced by Florida's Southern and Latin American roots and seasonally sourced local produce and Atlantic seafood. Serving lunch, dinner, and weekend brunch with breakfast available in the market.

Canvas is part of Tavistock Restaurant Collection which represents one many concepts throughout the nation and provides unique growth opportunities with an ever-expanding organization. We offer our employees competitive pay, professional development, and a people-focused culture.

Position Summary

The Host/Hostess is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guests' overall experience as the Host/Hostess is the first and last impression. He/she must exceed the guest experience by aspiring to go above and beyond in providing exceptional service that will compel our guests to continue to come back.

Essential Functions

Maintain proper grooming and uniform standards

Greet guests with a genuine welcome while making a fantastic first impression

Deliver genuine hospitality to and establish emotional connections with our guests

Contribute to the overall teamwork and success of the restaurant

Communicate effectively with guests and team members

Assist guests to their tables while engaging in polite conversation and delivering a great experience

Answer the telephones and take requests for reservations accurately

Take orders, in person or over the telephone, for takeout orders and packages to go food accurately

Update table availability and manage dining room effectively using the table management system

Handle guest complaints professionally and alert a manager immediately

Communicate with managers and servers regarding table availability, key table updates, or special requests made by guests

Follow up with guests about their meal and dining experience to ensure great guest satisfaction

Maintain high level of cleanliness and sanitation

Demonstrate professional and gracious demeanor at all times

Perform all opening, running, and closing duties accurately

Perform any job function requested by the management team

Position Qualifications

Adaptability & Flexibility Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs

Attention to Detail Diligently attends to details and pursues quality in accomplishing tasks

Communication Listens to others and communicates in an effective manner

Confidence A matured and justified self-belief in one's ability to do the job, and the conveyance of that behalf

Customer Focus Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members

Initiative Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations

Problem Solving Resolves difficult or complicated challenges

Teamwork Promotes cooperation and commitment within a team to achieve goals and deliverables

Benefits: 401(k), Dental insurance, Employee discount, Health insurance, Health savings account, Paid time off, Professional development assistance, Referral program, Retirement plan, Vision insurance

Requirements

Skills & Abilities

Education: High School; able to communicate (speak, read, and write) in English

Experience: Previous hospitality experience is preferred

Computer Skills: N/A

Certificates & Licenses: N/A

Other Requirements: N/A

Tavistock Restaurants