ADJUSTER I TEMPORARY

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Our Auto Claims team is currently seeking an Total Loss Adjuster.
This is a full-time, exempt role with a hybrid work schedule (two days in the office) at one of our Hanover offices:

The Total Loss Adjuster is responsible for managing auto total loss claims from assignment through settlement. This role requires expertise in vehicle valuation, title and salvage processes, coverage analysis, customer communication, and claim resolution. The adjuster works directly with insureds, claimants, lienholders, vendors, and internal business partners to ensure accurate and timely handling of total loss claims while delivering an exceptional customer experience.

Manage a caseload of auto physical damage total loss claims from assignment through resolution.
Investigate and determine coverage, evaluate damages, and identify total loss exposures in accordance with policy provisions and state regulations.
Review and analyze valuation reports to ensure accuracy and support fair claim settlements.
Negotiate and settle total loss claims within established authority limits.
Communicate effectively with customers, claimants, repair facilities, salvage vendors, rental partners, and other stakeholders throughout the claim lifecycle.
Explain total loss valuations, settlement options, and claim decisions with empathy and professionalism.
Establish and maintain accurate reserves throughout the life of the claim.
Identify and refer suspicious claims to the Special Investigation Unit (SIU) when appropriate.
Maintain accurate, detailed, and compliant claim documentation.
Utilize Guidewire and other claims technologies to efficiently manage workflows and claim activities.
Collaborate with underwriting, legal, vendors, and business partners to resolve complex claim issues.
Deliver exceptional customer service while maintaining productivity, quality, and compliance standards.
Participate in team discussions, training initiatives, and continuous improvement efforts.
Maintain applicable adjuster licenses and complete continuing education requirements.

bachelor's degree preferred or combination of education and experience.
Typically has 2-4 years of relevant claim-handling experience.
Proficient with basic computer navigation; ability to use basic software. systems/applications (Suite of MS Office Products) and use of the internet.
Knowledge of insurance products, processes, and relevant laws.
Learn and handle negotiations independently within authority, understand common tactics for moderately complex claim resolution.
Negotiate claims independently within authority limits.
Understand insurance principles, policies, procedures, and terminology.
Analytical Reasoning: The ability to identify problems, understand your impact, gather input and data, and develop an effective solution.
Customer Centricity: Makes customers/clients and their needs a primary focus of one’s actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains customer trust and respect; meets or exceeds customer expectations.
Digital Fluency: Effectively uses digital tools and technology appropriately to find, evaluate, create, and communicate information understands how to navigate digital platforms, use software applications, and leverage technology for productivity and communication purposes.
Professional Insurance Acumen: Demonstrates a deepening understanding of the insurance industry and the ability to apply specialized technical skills to address complex challenges, adapt to industry trends, and drive value for the organization.
Planning and Execution: Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. Medical, dental, vision, life, and disability insurance
Tuition reimbursement
Company paid holidays
Flexible work arrangements
On-site medical/wellness center (Worcester only)
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:View email address on click.appcast.io Policy:
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Applicants who are California residents:
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. J-18808-Ljbffr The Hanover Insurance Group