Head of Client Support Services

If Youre the Best at Sales, You Have a Place with the Best in Pests
When youre an Orkin Service Manager, youre quality control ensuring top-notch service from the industry leader with almost 125 years as the best in pests.
Our Service Manager is a pro at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skillslike empathy and integritythat gives customers peace of mind. Your commitment to exceeding customer expectations inspires your team to deliver unparalleled service. Customer satisfaction translates into revenue growthand you can earn your way to an annual rewards trip honoring top performers.
Work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.
With Orkins award-winning training program, youll receive all the tools and technology you need to succeed . That means no industry experience required to start building your career. As a Service Manager , youll be a leader in a high-performance culture. Youll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer. Youll blend industry knowledge with interpersonal skills to demonstrate how to earn customer trust with know-how and empathy. An excellent communicator, youre prepared for heavy customer and employee engagement. In addition to supporting the growth and success of the business, youll lend a hand with community service projects that improve where you live and work.
Lead an entire service operation upon completion of paid training
Motivate the service team to consistently provide the worlds best service, prioritizing safety
Conduct yourself with the utmost professionalism and integrity with customers and coworkers
Assist with recruiting top talent on the service team
Train and develop Orkin Pros through hands-on management
Lead training meetings
Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time
Champion innovation by supporting the team in adopting new products, services and technology
Monitor scheduling, routing and inventory to drive efficiencies and productivity
Company vehicle with gas card provided

• Company provided iPhone and iPad with sales software
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program

You have a service-oriented mindset that leads you to build loyalty and trust with customers
You want to join a company that supports the community
High School Diploma or equivalent required
Ability to work in the field independently and interact with our great clients
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
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