Service - Field - Engineering

Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams. To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. & We’re looking for a highly technical, customer-oriented Field Engineer to help bring Florence’s Trial Operations Platform to life across clinical research sites, sponsors, and CROs. You’ll operate at the intersection of product, engineering, and customer success—owning implementations, integrations, and data workflows that power real‑world clinical operations.

Be a team player: contribute to our culture, bring creative solutions to industry challenges, and help build a world‑changing company

Work directly with customers to deploy, configure, and optimize the Florence platform in real‑world clinical environments

Own end‑to‑end integrations—from discovery and requirements gathering through deployment, training, and ongoing support

Design, build, and maintain middleware and integrations between Florence and external systems

Develop and troubleshoot API‑based integrations, data pipelines, and system interoperability workflows

Build and maintain custom reporting solutions using Snowflake and SQL

Translate customer workflows and data requirements into scalable technical solutions

Troubleshoot complex issues across cloud infrastructure (AWS), integrations, and data flows

Partner closely with product and engineering to debug issues, validate fixes, and inform roadmap decisions

Ensure high‑quality, secure, and compliant implementations (HIPAA, GxP, etc.)

Act as a trusted technical advisor to customers, guiding best practices and long‑term success with Florence

Strong technical background (software engineering, solutions engineering, or similar)

2+ years of experience in a technical, customer‑facing or integration‑focused role

Comfortable writing and debugging production code in JavaScript/TypeScript

Experience building or maintaining integrations and middleware between systems

Proficiency with REST APIs, web services, and debugging distributed systems

Hands‑on experience with SQL and data modeling; experience with Snowflake or similar data warehouses

Familiarity with cloud environments (AWS preferred)

Ability to manage multiple customer engagements and priorities simultaneously

Experience with tools like Git, Postman, and scripting (JavaScript, Python, or similar)

Bonus points if you have:

Experience with event‑driven architectures or ETL/ELT pipelines

Knowledge of AWS services (Lambda, S3, API Gateway, Step Functions, etc.)

Experience building internal tools or automation to improve deployment and reporting workflows

We offer a competitive compensation package, medical and dental insurance, and office space in the heart of the city.

We insist that health technology is the highest calling for software development. helping advance cures and therapies.

Join our high‑output culture to create innovative, modern, and purposeful software solutions.

Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.

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