Full Time Dispatcher Lead (3rd Shift)

Transdev in Portland, OR is hiring a Lead Dispatcher to work on our TriMet LIFT contract. This 100% onsite position supports safe, reliable, ADA-compliant dispatch operations, provides on-shift leadership and guidance to Dispatchers, and serves as the first point of escalation for complex operational and service-related issues. The Lead Dispatcher also plays a key role in training new Dispatchers while performing core dispatch duties to maintain service continuity.
Non-Union, Full-Time Position
Competitive compensation package with a starting rate of $38.36/hr and an annual increase every January
Holidays: 12 days, 8 standard and 4 floating
~401(k), medical, dental, vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Provide on-shift leadership, real-time coaching, operational guidance, and decision support to Dispatchers.
Serve as the primary on-shift trainer for new Dispatch hires, delivering hands-on system training, shadowing, and real-time operational coaching.
Evaluate trainee readiness, identify performance gaps, and provide feedback to the Dispatch Supervisor regarding training needs.
Serve as the first point of escalation for complex operational issues, safety concerns, service disruptions, and ADA-sensitive decisions.
Monitor real-time vehicle and service performance using Trapeze, VISION, Lytx, MDT, mapping tools, radio systems, and provider dashboards.
Manage will-calls, no-shows, same-day changes, uncovered trips, and stranded-passenger risks.
Coordinate with Reservations, Customer Service, Scheduling, Road Supervision, Maintenance, and supplemental providers to resolve service gaps.
Initiate emergency response procedures and coordinate with Safety, Road Supervision, TriMet OCC, leadership, and emergency services as needed.
Maintain professional radio communications, support de-escalation, and ensure timely escalation of significant incidents and service risks.
Maintain effective shift handoffs, communicate unresolved issues, and identify recurring operational concerns.
Serve as the senior on-shift operational resource when onsite management is unavailable, escalating significant matters as required.
High school diploma or GED required; Minimum two years of experience in paratransit dispatch, transit operations, or emergency communications.
Demonstrated ability to provide operational guidance, training, and support to other employees.
Strong communication, multitasking, crisis management, problem-solving, and decision-making skills.
Proficiency, or ability to become proficient with Trapeze, VISION, Lytx, radio systems, and standard office applications.
Ability to manage competing priorities and make sound decisions in a fast-paced operational environment.
Ability to work nights, weekends, and holidays in a 24/7 operation.
Ability to interpret maps, routes, policies, and system data.
Bilingual skills preferred.
Drug testing and background check required.
Extended sitting, typing, screen viewing, and headset/radio communications.

• Flexible schedules and shifts as operationally required.
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize Schedule I drugs, including cannabis, for any reason.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Please for CA Employee Privacy Policy.
Job Type: Full Time
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Please for CA Employee Privacy Policy.
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good.