Front Desk Receptionist (Part-Time & Weekend Only)

Front Desk Agent
Red Hawk Golf and Resort has an exceptional opportunity for a part time Front Desk Agent. This position will work together with our Villa manager and housekeeping team to execute an exceptional experience for all Villa guests and guests of the resort.
The ideal candidate is friendly, professional, detail-oriented, and passionate about delivering superior guest service in a fast-paced resort environment. Responsibilities include managing hotel reservations, assisting guests throughout their stay, supporting resort operations, and serving as a welcoming first point of contact for our guests.
This is a part-time position to start, and weekend availability is required.
Schedule: SaturdayMonday, 8:00 AM5:00 PM, with the possibility of adding one additional day if desired.
Compensation: $18/ hour (Depending on Experience)
Perks Include:

FREE GOLF

Employee discounts throughout the resort Key Responsibilities of the Front Desk Agent:

Answer and direct incoming calls for the resort
Manage reservations for our 9-room hotel, The Villas
Check guests in and out following established procedures
Provide guests with information about the resort, amenities, and surrounding area
Conduct room tours and answer questions regarding accommodations
Accurately post charges and maintain guest accounts
Handle guest concerns professionally and provide solutions when needed
Assist with housekeeping support as necessary
Support administrative duties for resort operations
Maintain accurate records, folios, and supporting paperwork
Respond appropriately during emergencies following established procedures
Maintain regular and reliable attendance
Perform additional duties as assigned
Minimum Qualifications for the Front Desk Agent:

Previous customer service experience required
Basic Microsoft Office and computer experience required
Strong communication and organizational skills
Ability to multitask while maintaining a professional and welcoming demeanor
Other Qualifications:

Previous Hotel of Front Desk experience preferred.
Knowledge of lodging system application helpful.
Physical Demands:

Frequently stands, walks, talks and hears.
Regularly uses hands, reaches with arms and hands.
Occasionally sits, stoops, kneels, crouches or crawls.
Regularly lifts up to 10 pounds and occasionally lifts up to 25 pounds.
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.