Virtual Training Facilitator I

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for an Onsite Training Associate to join our athena Onsite Training team within our Customer Success division. Your job will be to become an expert in the products and services offered through our athenaNet application and provide best-in-class onsite support to clients during their implementation period. They will deliver training and coaching opportunities through onsite and remote support engagements, coaching calls, and other support modalities.
You possess the ability to build strong customer relationships and deliver customer-centric solutions. You can find creative ways to execute even when the solution may not be clear. You like a position not confined by office walls, and the flexibility of travel.
Our athena Onsite Training team provides onsite training and support for clients during their “go-live” period, which encompasses the formative first weeks of a client’s transition to athenahealth products. Foundational Training is within the Coaching and Training Services organization, who is focused on customer performance.
Travel Details
levels of travel, as onsite events are held at client locations throughout the United States (including Alaska, Hawaii, and territories). Associates are typically deployed to onsite projects four or five days per week, up to seven weeks consecutively. Travel demands fluctuate based on client needs and may require travel on short notice and rarely on weekends or holidays, and there may be periods of high demand and lower demand throughout the course of the year. The training associate must be able to thrive in a fast-paced environment and independently manage unpredictable client schedules.
Candidate must live within a commutable distance from an international airport
Travel on a domestic flight in economy class for up to 6 hours
Ability to be mobile or on your feet for up to 9 hours while onsite at a customer, rotating to support staff at various locations in the office
Facilitate the client go-live experience at assigned locations and serve as the go-to expert for the client (as well as resource for other athena staff) for matters related to athenaNet
In-office project support, which could include conducting mock go-lives to provide a virtual experience for clients unable to host on-site GLS personnel, conducting pre-live work including tablespace builds, and partnering with Coaching and Training Services to support end-user training and teaching best practices to users across several product families
Deliver onsite and virtual, classroom-style training sessions and ad hoc one-on-one trainings in support of project goals
Deliver remote go live support and individualized provider coaching to optimize workflows
Execute contracted training engagements with all corresponding deliverables, including content preparation and review
Manage the dynamics of a heavy travel role by utilizing company and client resources responsibly and independently managing booking, changing, or canceled travel plans
Willingness to travel within the US and its territories each week for extended periods of time and occasional weekend/holiday travel to meet project requirements
Travel is required up to 90%
Bachelor of Arts or Science degree or equivalent professional experience
Minimum two (2) years of direct experience training and assessing training needs; identifying, sourcing, or creating training materials; Working knowledge of the revenue cycle or exposure to EHR/EMR in a sales, services, or implementation capacity for physician practices, hospitals, or health systems
Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative
some offices even welcome dogs.
While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,
full-time. With consistent communication and digital collaboration tools, athenahealth