Head Of Property Management Operations

Operations Manager
PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
With a 'One Team' mentality, manage production operations, ensuring jobs are completed according to PuroClean® production processes and procedures. Manage all aspects of Franchise production. Keep owner or General Manager updated on production. Manage and improve customer satisfaction, including the resolution of customer complaints. Jobs are completed, either meeting or exceeding customer expectations. A PuroClean Operations Manager takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Managing Customer and client satisfaction and representing and improving brand operations
Networking and building relationships with partners and Centers of Influence
Assigning jobs, managing production teams while overseeing scheduling, completion of work orders and assuming role of production manager as needed
In house Human Resources management, overseeing all aspects of safety and health requirements and daily office management.
Overseeing status of small and large-loss jobs and communicating processes with management and ownership.
Maintaining inventory for equipment, vehicles and facilities related maintenance. 'personal ownership'
Ensure clear communication with entire staff, ability to manage relationships.

Focus on personal development, team building, and leadership skills is essential
Awareness and respect for safety, using care are caution with teammates and customers
Ability to learn quickly and flexible with change and professional challenges
With over 500 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.