Head of Business Operations and Project Management

Company DescriptionThe Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; The IT PPM Manager is responsible for managing the planning, prioritization, and execution of IT projects within the OIT Operations umbrella, including assessing impacts of external project pressures to project capability. They will manage productive relationships with internal and external stakeholders (typically within the City and associated agencies) and assist OIT in fostering strong and collaborative partnerships between OIT Operations, as well as with other units within OIT and various outside business partners. In this role, they will manage a small team of IT project management professionals and will work closely and collaboratively with OIT Operations leadership to set priorities and strategic directions, communicate with stakeholders, and set divisional goals for supporting our Citywide partners.They are expected to work with the OIT Operations departmental leaders to assist in promoting a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within their area.Job DescriptionEssential FunctionsManagementWorks to develop employees under their supervision.Assigns projects and priorities; Identifies and advocates for unit needs.OperationsManages roadmaps for the infrastructure project portfolio related to departmental priorities in collaboration with PMs, leadership, and operations staff, and constituent stakeholders. Coordinates the development and implementation of major project timelines where appropriate.Follows effective relationship and project management processes, including appropriate metrics and tools to report on the effectiveness of those relationships, projects, and project portfolio.Analyzes performance of activities within their area and documents resolutions, identifies and remediates problem areas, and devises and delivers solutions to enhance quality of area’s services.Monitors request handling and escalation policies and procedures; manages the processing of incoming requests to ensure courteous, timely, and effective response.Keeps their supervisor informed of current and potential issues, activities, operational outages, and any other risks that might jeopardize project success or impact IT service delivery.Ensures excellent project documentation.Serves as Operations’ primary representative on cross-PMO planning, processes, and Project Health Check..Relationship BuildingMaintains collaborative and consultative relationships with Operations, central IT groups, Governance PMO, and departmental IT groups.Reports regularly to departmental leadership and OIT Operations on projects, services, and support.That said, a bachelor’s degree is a good foundation for the work, and job-related experience around the competencies above is acceptable as well. The ideal candidate will have at least three years of supervisory, management, and/or project management experience. Competencies, Knowledge, Skills and AbilitiesProven track record managing complex projects.Ability to solve business problems and develop user/business-driven technology strategies and plans.Broad knowledge and facility with operational and/or enterprise IT including foundation in core IT concepts such as networking, security, application development/implementation, data management, etc.Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly and technical language) and interpersonal skills with a focus on rapport-building, listening and questioning skills.Supports and expands a culture that is supportive of diversity, equity, and inclusion where employees from all backgrounds can succeed and thrive.Exceptional customer service orientation.Additional InformationSalary Range: $100,000-$120,000Salary cannot exceed $120,000All applications must include a cover letter. Applications without a cover letter will be considered incomplete. We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities We offer Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation, sick leave, and holidays
Generous retirement savings options are available*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. Human Relations Website: