Parts Sales Professional | Full-Time

one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

We are hiring a Parts Coordinator to support our growing CNC sales and service organization. In this role, you will work directly with customers, field service technicians, machine tool OEMs, third-party vendors, and our internal parts stocking company to research, quote, and process parts orders and warranty claims.

This position is a strong fit for someone who enjoys coordinating multiple requests, solving technical problems, and building detailed knowledge of the equipment we service. The Parts Coordinator plays an important role in helping customers and technicians quickly identify the right parts and keep service work moving.

We are intentionally open to candidates from multiple backgrounds and we plan to provide training for our specific processes. Parts coordinators, parts counter specialists, or parts advisors from automotive, truck, heavy equipment, powersports, marine, HVAC, industrial equipment, or machinery dealerships.

Service coordinators, service advisors, dispatchers, or warranty administrators who are used to supporting field technicians and customers.

Inside sales, customer service, or order management professionals from manufacturing, distribution, industrial supply, electrical supply, plumbing supply, or maintenance and repair environments.

Purchasing assistants, buyer/planners, inventory coordinators, or vendor support specialists who are comfortable researching part numbers, pricing, lead times, and availability.

Technical customer support representatives who enjoy learning products in detail and helping customers identify the right solution.

Administrative or operations coordinators from technical service businesses where organization, follow-up, and communication are critical.

Candidates with experience using ERP, CRM, quoting, inventory, or vendor portal systems, even if they have not worked in the CNC machine tool industry.

Candidates without direct industry experience who are organized, curious, dependable, comfortable with technical details, motivated to learn and, be comfortable speaking to and emailing customers.

Communicate directly to customers and technicians in the field

Collect information required to determine and itemize parts required

Determine parts are identified accuracy to ensure part quotes are correct

Check availability, pricing and shipping options

Send customer formal quotes created in our CRM system and follow up for a PO

Request warranty approval and parts for warranty claims

Communicate lead time and tracking to customers and the service team

The duties listed above are intended only as an illustration of the various types of work that may be performed. Travel & Work Environment:

This role is expected to be in the office full time while in training. Travel is not expected in this role.

Is a strong communicator via email and telephone

Is comfortable learning different computer systems to research parts and place orders

Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance

• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee Assistance Program

Professionalism with customers

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.

Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.

Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.

Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.

Strong handeye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.

Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.