Head of Recruiting & HR

Cumberland International Trucks of Florida, LLC is a privately owned International OEM heavy-truck dealer group headquartered in Orlando, Florida, with additional locations in Daytona Beach, Jacksonville, and Ocala. We are seeking an experienced Human Resources Manager to serve as the senior HR leader for our Florida region. Reporting directly to the Dealer Principal, this highly visible role will operate with significant autonomy and provide strategic and hands-on HR leadership across all Florida locations. The successful candidate will be a proven, self-directed leader with strong OEM heavy-truck dealership experience who can serve as a trusted advisor to leadership, a resource to employees, and a professional representative of the Company internally and externally.

Report directly to the Dealer Principal and serve as the senior Human Resources leader for the Florida region. The role will also partner with other key leaders to build a high-performing, compliant, and engaged workforce that supports sales, service, parts, and administrative operations in the heavy-duty truck industry.

• Lead the full scope of Human Resources across the region, including talent acquisition, new-hire coordination and onboarding, employee relations, workplace safety and OSHA compliance, learning and development, talent assessment and succession planning, training, performance management, policy implementation and administration, compensation, and employment law compliance.
• Act as a visible ambassador for the Company and Human Resources function, building credibility and trusted relationships across all Florida locations and representing the organization professionally with employees, leaders, candidates, and external partners.
• Continuous Improvement & Process Development - champion a culture of continuous improvement within the HR function and across the dealership network by identifying inefficiencies, streamlining processes, and implementing best practices.
• Standardize HR processes, policies, and workflows across all 5 locations to ensure consistency, scalability, and operational excellence.
• Develop, document, and maintain clear standard operating procedures (SOPs) for all key HR activities (recruiting, onboarding, performance management, employee relations, etc.).
• Conduct regular audits and reviews to track adherence to established processes, policies, and compliance requirements: address gaps promptly.
• Use data, metrics, and feedback to drive continuous improvement initiatives that enhance HR service delivery, reduce cycle times, improve quality, and increase employee and manager satisfaction.
• Partner with location leaders to reinforce process adherence, provide coaching/training on standardized practices, and foster accountability.
• Lead cross-functional continuous improvement projects that impact people, processes, proficiency, and overall dealership profitability.
• Develop Safety and Risk management in close collaboration with other key operational leaders
• Stay current on HR best practices and industry trends, evaluating and adopting improvements that support the dealership environment.
• Serve as a trusted advisor and coach to the Dealer Principal, Leadership Team, managers, and employees on Human Resources matters.
• Lead and coordinate employee recognition and engagement programs across the Florida region.
• Oversee all aspects of new-hire onboarding and orientation across Florida branches, ensuring a consistent, professional employee experience and timely completion of required documentation.
• Develop, facilitate, and/or coordinate learning, development, and training initiatives for the workforce.
• Partner with Operations leadership to assess, organize, and track employee training in support of company performance and production goals.
• Maintain accurate HRIS records; leverage HR data and reporting to identify trends, support decision-making, and recommend improvements.
• Partner with employees and management to ensure consistent application of Human Resources policies and procedures and compliance with applicable employment laws, standards, and government regulations.
• Coach and counsel the Leadership Team on employee performance and corrective action, ensuring appropriate, consistent, and well-documented practices across locations.
• Conduct exit interviews, analyze trends, and provide actionable recommendations to management to support retention and continuous improvement.
• Provide leadership, coaching, and guidance in the administration of the performance management and evaluation process.
• Partner with Operations leadership to track 30/60/90-day performance reviews, strengthen accountability, and provide guidance on performance and disciplinary matters.
• Respond to and investigate employee relations matters, including employee complaints, harassment allegations, and civil rights complaints, with discretion, consistency, and sound judgment.

Bachelor's degree in Human Resources, Business Administration, or a related field preferred.

• Seven (7) to ten (10) years of progressive Human Resources generalist and leadership experience, including demonstrated success leading independently in a multi-location environment.
• OEM heavy-truck dealership experience required, with strong working knowledge of dealership operations, including service/shop and parts functions.