Host or Hostess - Restaurant

Job Title

Position Summary: To greet guests upon arrival and bid them goodbye when they are leaving; to answer the phone cheerfully and always speak in a professional manner; to enter reservations correctly and accurately in Open Table; to assist the entire staff in maintaining a clean restaurant environment; to walk guests to their table striving to create a welcoming and warm environment.

Essential Duties/Responsibilities:

Clear and friendly communication skills

Greets customers at the door when arriving and thanks guests when leaving

Assigns guests to tables

Provides menus to guests and cleans them afterwards

Takes reservations

Answers phones

Provides guests with pertinent information about hours, directions, specials, special events, menu items

Cleans restrooms

Clean tables, and other various parts of the restaurant daily

Put together takeout orders

Cash handling

Interact in courteous and professional manner with Guests, management and co-workers

Current CA Food Handler's Card

High volume and sometimes stressful position

Complete opening and closing duties as assigned

Other requirements: basic math skills, physical requirements could include standing, bending, lifting (up to 25 lbs) or reaching, excellent communication skills.

Position Qualifications

Competency Statements:

Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Relationship Building - Ability to effectively build relationships with customers and co-workers.

Motivation - Ability to inspire self and others to reach a goal and perform to the best of their ability.

Responsible - Ability to be held accountable or answerable for one's conduct.

Team Builder - Ability to convince a group of people to work toward a goal.

Judgment - The ability to formulate a sound decision using the available information.

Organized - Possessing the trait of being organized or following a systematic method of performing a task.

Interpersonal - Ability to get along well with a variety of personalities and individuals.

Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.

Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.

Friendly - Ability to exhibit a cheerful demeanor toward others.

Enthusiastic - Ability to bring energy to the performance of a task.

Adaptability - Ability to adapt to change in the workplace.

Conflict Resolution - Ability to deal with others in an antagonistic situation.

Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.

Communication, Oral - Ability to communicate effectively with others using the spoken word.

Leadership - Ability to influence others to perform their jobs effectively

Customer Oriented - Ability to take care of the customers' needs while following company procedures.

Energetic - Ability to work at a sustained pace and produce quality work.

Safety Awareness - Ability to identify and correct conditions that affect employee safety. • Resource Management - Ability to obtain and appropriate the proper usage of equipment, facilities and materials.

Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

Decision Making - Ability to make critical decisions while following company procedures.

Accountability - Ability to accept responsibility and account for his/her actions.

Physical Demands

Stand (up to 10 hrs/day) Constantly

Walk (up to 10 hrs/day) Constantly

Sit Occasionally

Manually Manipulate Constantly

Reach Outward Constantly

Reach Above Shoulder Constantly

Climb Occasionally

Crawl Occasionally

Squat or Kneel Occasionally

Bend Occasionally

Grasp Constantly

Speak Constantly

Lift/Carry 21-50 lbs Frequently

Push/Pull 13-25 lbs Frequently

Other Physical Requirements:

Vision (Near, Distance, Color)

Sense of Sound - ability to converse with people in a loud environment

Work Environment

The work environment is moderately loud to loud.