Head of Operations, Managed Transportation

Operations Supervisor I

Oversee transportation and customs processes to provide customer service for shipment and documentation of imported/exported products in accordance with federal and foreign regulations.

Develop and provide excellent customer service to internal and external customers at all times.

Provide responsible supervision and control for all departmental activities. Assist in the retention and training efforts of staff and of customers. Address all employee performance problems promptly and directly in accordance with personnel policies.

Oversee performance statistics. Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.

Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations. Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.

Establish, monitor, and revise policies, procedures and service standards for customs clearance operations as dictated and allowed by applicable regulations. Ensure all policies and procedures are consistently administered.

Identify areas of concern in clients’ import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews.

Communicate with operations manager regarding progress and problems or issues. Maintain flexible work schedule including outside normal business hours and after hours on call rotation.

Effectively participate in and/or supervise department projects related to assigned area of responsibility.

High School Diploma or GED, minimum four years related experience. Bachelor’s Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education. Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping; Intermediate proficiency in Microsoft Office, internet, web-based and job-specific software applications.

Proven experience in problem analysis, presentation of alternatives and implementing solutions; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals.

Health insurance (multiple plans, company contribution to health savings account)

Prescription, dental and vision coverage

Company-paid life insurance, accident insurance, short- and long-term disability coverage, employee assistance plan

Voluntary benefits including additional life insurance, AD&D coverage, buy-up short and long-term disability, critical illness, identity theft & legal plan

Flexible Paid Time Off programs including company paid holidays

Tuition reimbursement program

Employee benefits platform that offers discounts on gym memberships, and diverse range of retail, travel, car and hospitality brands, pet insurance

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

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