Head of Customer Service and Experience

Join to apply for the DFW Ramp Services Supervisor role at Swissport

This range is provided by Swissport. Our mission is simple - “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

To efficiently manage and direct ramp activities to deliver high quality products/services to our customers.

Supervise and manage staff to deliver excellent customer service

Maintain applicable safety and performance standards

Develop and build good relations with customers and Airport authorities

Participate and contribute to internal and customer meetings

Conduct daily shift briefings

Build and maintain good management/workforce relations

Ensure workforce adherence to company policies and procedures

High School Diploma or equivalent preferred

Minimum one year experience in ramp service or related field

Knowledge about operation of Ground Service Equipment

Valid unrestricted Provincial Driver's License, DA and Transport Security Clearance

Flexible work schedule including evenings, weekends and holidays

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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