Head of Operations & Business Management

Position Summary: Lead a 49-person centralized reconditioning operation supporting five Phoenix-area dealerships and more than 11,000 new and used vehicles annually. Own the process from acquisition or arrival through front-line readiness, with responsibility for speed, quality, cost control and building capacity for 2027 growth.

Used Vehicles

New Vehicles

Team

Stores

• 6,000 annualized
• 5,500 annualized
• 49 employees

5 Phoenix locations

Key Responsibilities

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Own the complete new- and used-vehicle reconditioning process from arrival/acquisition through front-line readiness.

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Ensure inspection, mechanical work, PDI, detailing, photography, fueling, tint, cosmetic work and final quality control are completed promptly.

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Lead, schedule and develop approximately 49 employees, including technicians, detailers, drivers, photographers and support staff.

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Coordinate priorities across Chevrolet, Volvo, Nissan, CDJR, Isuzu and Kia operations.

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Work closely with General Managers, Used Car teams and the auction/purchasing team to reduce time to market and support sales demand.

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Use Rapid Recon to track vehicle status, cycle time, accountability and bottlenecks; manage recon cost, vendors, repair-order accuracy and productivity.

2027 Growth Focus

Build a scalable operation that increases throughput, shortens recon cycle time, standardizes processes across stores and develops future team leaders. Success means more vehicles front-line ready, faster, without sacrificing quality or cost control.

Qualifications

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8+ years of automotive experience, ideally in service, reconditioning, used-vehicle operations or another high-volume dealership environment.

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Proven leadership experience managing people, workflow and multiple competing priorities.

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Strong knowledge of mechanical repair, vehicle inspection, PDI, detailing and lot preparation.

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Proficiency with Rapid Recon; working knowledge of CDK, vAuto and dealership systems preferred.

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Strong organizational, communication, analytical and problem-solving skills; valid driver's license with a clean driving record.

What Success Looks Like

Vehicles move quickly from arrival to retail-ready status; managers have clear visibility into every vehicle and delay; quality standards remain consistent across stores; costs and vendors are actively managed; and the operation has capacity to support Courtesy growth in 2027 and beyond.

What We Offer

Competitive compensation | PTO | Employee discounts | Health, dental and vision insurance | Company-sponsored life insurance | 401(k) Plan with Company match | Career growth and advancement

About Courtesy Automotive Group

Courtesy Automotive Group is a family-owned and operated business serving customers since 1955. We are committed to delivering an exceptional automotive experience while building a professional, values-driven and team-oriented culture.

Courtesy Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace.