Client Services Rep - A

Route Service Representative
Department: Service Reports To: Route Supervisor Location: Pine City FLSA Status: Non-Exempt Pay Range: $20$24 per hour
Position Overview
Many of our CITY team members began their careers in Service roles like this one. The Route Service Representative role is a hands-on, customer-facing position that plays a key role in our daily operations.
In this position, you'll be responsible for delivering clean products to customers, collecting soiled items, and ensuring routes run safely and efficiently. You'll build strong relationships with customers, maintain high service standards, and help represent CITY positively in the field.
This role requires reliability, attention to detail, and a commitment to customer satisfaction. You'll work closely with your Route Supervisor and teammates to ensure smooth daily operations and excellent service.
Key Responsibilities

Fill in for or assist on any of our 17 service routes as needed
Provide prompt, friendly, and effective customer service
Load and unload delivery trucks with clean and soiled laundry
Deliver products accurately and on time to customer locations
Maintain customer satisfaction and professional relationships
Manage route efficiency while following all safety standards
Communicate positively with customers, potential customers, and coworkers
Maintain strong product knowledge (pricing types, colors, sizing, inventory control, availability, and product application)
Properly load trucks, including organization of invoices, paperwork, bags, and garments
Maintain account appearance (rails, hanger racks, repair bags, lockers)
Communicate truck maintenance needs promptly (repairs, preventative maintenance, cleanliness, accidents)
Drive a commercial motor vehicle for up to 10 hours per day
Lift up to 60 pounds on a frequent basis
Maintain hygienically clean standards through proper garment handling
Perform other duties as assigned
Maintain regular and reliable attendance
Qualifications

• Clean driving record required
• Valid Iowa Class D Chauffeur's Driver's License required
• Must be 25 years or older
• 12 years of job-related and/or customer service experience preferred
• For physical requirements, please see Attachment A

Working Conditions
This role operates primarily in a professional service and route environment. Standard office equipment (computers, phones, printers) may be used for paperwork and communication. While some administrative tasks are sedentary, the role is largely active and physical.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Equal Opportunity Employer
CITY Laundering Co is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, handicap, or veteran status. Employment offers are contingent upon passing a background check and drug screening.
Disclaimer
This job description outlines the general nature and level of work expected. It is not an exhaustive list of all responsibilities. Employees may be asked to perform additional duties as business needs require.
Attachment A
Route Service Representative Physical Requirements
Physical Job Functions include:

Driving to customer accounts (3050 stops per day)
Unloading clean laundry using carts when possible
Sorting, collecting, and loading soiled laundry
Loading clean laundry for next-day routes
Moving garments along rail systems and loading hanging uniforms
Critical Physical Demands:

Sitting: Frequently, while driving and completing paperwork
Walking: Frequently, during loading/unloading and customer visits
Bending: Frequently, up to 90 flexion
Trunk Rotation: Frequently, during loading and sorting
Squatting/Crouching: Frequently, to handle laundry bags
Climbing: Frequently, entering/exiting trucks and customer sites
Reaching: Frequently, up to 70 inches from floor
Grasping/Pinching/Wrist Turning: Continuously
Finger Manipulation: Frequently, for tying bags and paperwork
Pushing/Pulling: Frequently, up to 10 lbs of force
Lifting/Carrying: Continuously, up to 60 lbs
Use of Feet: Frequently, for driving and walking throughout the day