Head of Client Support Services

Full timeposted on: Posted Todayjob requisition id: JR-0030022555 Patrick Henry Parkway, McDonough, Georgia 30253# Job DescriptionThe Dining Services Director (DSD) supervises all aspects of food service for the community, including hiring, training, supervising and evaluating staff. Maintains cleanliness of the kitchen, dining and storage areas and ensures equipment is clean and in good working order.* Develops and maintains a working knowledge of all policies and procedures pertaining to the position, the department, and the personnel* Must maintain a knowledge of current and updated health laws and regulations pertaining to city/county and state codes* Directs and assists in the preparation and serving of meals to residents, associates, and guests* Hires, trains, and supervises dining services staff to ensure proper preparation of food in compliance with policies and to ensure proper storage and handling of raw food and supplies* Prepares monthly menus suitable to the dietary needs of the residents. Ensures the menus are followed and food is prepared and served in accordance with proper sanitation procedures and standards* Ensures that meals are served on schedule and that there is no more than a fourteen (14) hour span between the end of the evening meal and the beginning of breakfast* Ensures an evening snack of nutritional value is available to residents who desire the same* Maintains copies of menus, as served for at least three (3) months* Ensures that the food service area and all equipment exceeds sanitation requirements set forth by federal, state and local health regulations and meets the community standards* Orders all raw food, supplies and equipment through approved vendors and keeps an accurate inventory* Able to maintain quality standards and stay within budget for food, supplies, and labor hours* Understands personnel policies and manages the food service department accordingly* Controls food portions served and observes amounts consumed* Prepares and posts menus in the kitchen* Develops and maintains a preventative maintenance program for dining services equipment with the assistance of the Maintenance Supervisor* Attends all required staff meetings and in-services* Meets and visits with all new residents within four (4) days of move-in* Will become familiar with specific requests and diets of each resident. Must be alert to changes in diet orders or resident abilities as well as likes and dislikes* Provides excellent customer service when interacting with residents, visitors, and staff* Follows confidentiality policies regarding release of resident information* Recognizes the special dietary needs of residents living in Harmony Square (HS). Ensures food offerings on HS are appropriate to meet resident needs* Conducts monthly food committee meeting with resident representatives* Plans, organizes, assists and supervises dining services to assist with marketing functions* Sets up and conducts in-service educational training for dining services staff* May supervise and conduct training sessions for other staff members as assignedRequirements:* Must possess a Food Service Manager Certificate and/or meet all regulatory requirements necessary to hold a position as Food Service Manager* Must have a working knowledge of ordering, storing, preparation and serving in a food service environment, preferably in senior care* Must be a high school graduate* Must have experience in dining services with Management/Leadership experience* Must be ServSafe Certified* Must possess strong customer service skills with the ability to communicate effectively with residents, visitors, staff, and management team* Must be willing and able to work a flexible schedule including weekends and holidays* Must have good leadership and supervisory skills* Must have knowledge and understanding of nutritional needs and challenges of assisted living residents* Must be able to sit, stand, bend, and walk intermittently during the work day* Must be able to lift 50 lbs on a regular basis, or at least eight times a shift, with the ability to carry heavy objects up to 20 feet* Strong organizational skills and ability to multi-task* Must maintain a neat and clean public appearance presentation# Why Harmony?* 401k + Fulltime & Part-time Benefits Packages* Training, Development & Career Laddering* Great work-life balance* Flexible Scheduling### WelcomeHarmony Senior Services is a certified Great Place To Work and one of the country’s fastest growing companies in the luxury senior living industry offering independent living, assisted living, and memory care in 45+ locations across the United States.### About UsHarmony Senior Services was founded on the belief that people deserve access to high quality senior living options. It is our honor to provide each resident, family member, and associate with the same care, compassion, and respect we would for our own family. Our team members are the foundation of the Harmony family, and we strive to create an environment where everyone feels safe, supported, and valued. We are passionate about serving our residents and their families while fostering a meaningful and fulfilling workplace for our team.