Lead Valet Attendant - Full Time

Grand Pacific Hotel Services LP - Carlsbad, CA 92008

Position Type: Full Time

Salary Range: $21.00 - $21.00 Hourly

Job Shift: Varied

POSITION PURPOSE Provide a warm welcome and farewell experience for arriving and departing guests while overseeing valet and bell service standards. Assist guests with luggage, vehicle handling, directions, and property information, while supporting the valet and bell team through training, communication, brand standards awareness, and operational coordination to ensure efficient, safe, and guest-focused service.

Maintain standards of excellence in the escorting of guests to and from their rooms and assist with luggage. Inform guests of all accommodation features, property amenities, and promote hotel outlets.

Safely operate all guest vehicles when parking and pulling vehicles on hotel property, including standard and automatic transmission vehicles as required. Ensure valet and bell team members adhere to established service standards, brand standards, and departmental operating procedures.

Communicate site inspection needs and deliver on-site inspection support in coordination with hotel leadership and appropriate departments.

Attend group resume meetings as assigned and communicate relevant group details, arrival patterns, service expectations, and operational updates to the valet and bell team.

Manage valet lot usage based on business needs, including expanding or reducing designated valet parking areas as occupancy, events, and operational volume require.

Train new valet and bell staff on guest service expectations, safety procedures, property standards, vehicle handling, luggage handling, and departmental processes.

Support the development and communication of incentives or contests designed to improve team performance, guest service, productivity, and engagement.

Promote Brand Loyalty Program to guests upon arrival and recognize club members.

Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.

Assist guests with boxes to conference center and all other requests that are considered services that promote the hotel in a guest’s perception but do not conflict with Hotel or Departmental standard operating procedures or are governed by state and federal laws.

Complete tasks for the day including the maintenance and cleanliness of Valet Stand, Driveway and surrounding areas, Bell closet, Bell cart, Luggage Cart, Front Drive, and Lobby windows.

Setup and refreshing of Lobby water and maintain lobby in its cleanliness and organization.

Maintain stocks of supplies needed for department and order appropriately always keeping within budgeted amounts.

Ensure parking signage for Twenty/20 Grill is displayed as scheduled.

Attend all scheduled training, departmental and hotel meetings and activities, refer all questions or concerns to immediate supervisor or departmental manager, promote positive working environment for all associates, and follow all guidelines and procedures set forth in employee handbook.

Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Recommend to guests that all valuables be secured in trunk or safety deposit boxes provided at the front desk.

Assist with communicating daily operational updates, group information, and service reminders to valet and bell team members.

Support ongoing team awareness of brand standards, service expectations, and guest arrival and departure needs.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES Must be able to speak and understand the primary language(s) used in the workplace.

No speeding over 80 miles per hour.

Refusal to submit to a Blood Alcohol Content (BAC) Test

Suspension, revocation, or administrative restriction of driver’s license within the last three years

Passing a stopped school bus

Three or more “Company Vehicle” physical damage claims in any twelve month period

No driving of 15 passenger vans.

Physical Demands Most work tasks are performed outdoors. Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.

Must be able to bend, stoop, squat and stretch to fulfill cleaning and luggage handling tasks.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.

Requires manual dexterity to use and operate all necessary equipment.

QualificationsPhysical Demands Most work tasks are performed outdoors. Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.

Must be able to bend, stoop, squat and stretch to fulfill cleaning and luggage handling tasks.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.

Requires manual dexterity to use and operate all necessary equipment.

QUALIFICATION STANDARDS Education & Experience 2-4 Years Prior Hotel Guest Services Experience

Prior bell and/or valet experience required.

Ability to operate stick shift/manual transmission vehicles.

Attendance: Regular attendance in conformance with the standards, which may be established by Westin/Solea Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Ownership: This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.Marriott International is not the owner or operator of Westin/Solea Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Solea Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Solea Carlsbad Resort & Spa’s owner or operator.

ACKNOWLEDGEMENT I have carefully read and understand the contents of this job description. While this list is intended to be an accurate reflection of the current job, Grand Pacific Hotel Services, L.I understand that this job description does not constitute a contract of employment nor alter my status as an at-will associate. Only the Co-Presidents of the Company have the authority to make any such agreement which must be in writing.