Full Time Police Telecommunicator

The Johnston County Communications Department has a full-time 911 Telecommunicator (Dispatcher) position available. Initial Telecommunicator candidates will receive an invitation to complete an online test assessment from a third party; The employees receive incoming routine and emergency calls related to the fi re departments, law enforcement departments, rescue squads, emergency management, Red Cross, highway patrol, and animal control. Employees dispatch the proper personnel for assistance and maintain contact with units until the incident is resolved. Work is performed in accordance with departmental policy and state and federal law, supplemented with specific directions from sworn personnel. Work is often performed under stressful emergency conditions. The employee must be alert and possess the ability to make split second critical decisions regarding citizens lives and property. The employees are subject to inside environmental conditions. Work is evaluated through observation, discussion and review of reports by the Telecommunications Supervisor through feedback from officers and emergency management personnel.

Preferred applicant is highly experienced and trained with DCI, EMD, EFD and/or EPD certifications. 2hrs/wk of Built-In Overtime (when released from Training Academy)

12 Paid County Holidays

Potential Earnings w/No Experience: $63,486.37

Position is responsible for answering 911 emergency phone and administrative phone lines, dispatching law enforcement, fire and EMS to emergency and non-emergency situations by two-way radio.

Receives routine and emergency telephone calls and personal request for assistance concerning crimes, fi re, animal control, home health, or general information concerning addresses and nature of problems.

Operates equipment to maintain contact with law enforcement personnel and other law enforcement units; dispatches deputies to answer requests for assistance; Operates equipment to maintain contact with various personnel in dispatching fire departments, rescue squads, police departments, social services, juvenile officers, wrecker services, Red Cross, highway patrol, and emergency management personnel.

Maintains an in-house computer database and communications logs and reports including the nature of calls, actions taken and the times involved; Provides information to the public in person and over the telephone concerning a variety of County services.

Successful candidate must possess good computer skills, ability to multitask and work under pressure.

Ability to work a rotating 12 hour shift.

Considerable knowledge of the operation of a law enforcement and emergency communications system and related Federal Communications Commission regulations.

Working knowledge of various emergency situations in order to provide standing order advice to victims.

Ability to assess people and situations, to apply sound judgment, to remain calm under stressful conditions and to elicit sufficient and essential information for dispatching and assisting field personnel.

Graduation from high school and some related communications, dispatching or reception work experience preferred; Candidates must possess or obtain certification in emergency medical, emergency fire and emergency police dispatch.

Please list all applicable experience on application.

Certification or ability to obtain, within 12 months, the Certified Telecommunicator certification required by the North Carolina Department of Justice.

Must possess the visual acuity to perform extensive reading and computer terminal work.

Must possess the auditory ability to quickly and accurately receive and process auditory information in an environment that includes various background noises such as telephone ringing, multiple frequency radio traffic, and general conversation.

A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.

Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!

Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more!