Hostess/Cashier - Restaurant

Why This Role Matters
The Host/Cashier is the first point of contact for every guest and plays a key role in delivering the warm, welcoming experience Trapper's Sushi is known for. This role is responsible for greeting guests, managing the flow of the dining room, handling payments, and maintaining an organized and efficient front-of-house environment.
What You'll Do

Greet all guests with warmth, enthusiasm, and a genuine desire to create a memorable experience
Manage the waitlist, seating rotation, and table availability to ensure smooth service flow
Answer phones promptly and handle takeout orders with accuracy and attention to detail
Process payments, handle cash/card transactions, and follow all cash-handling procedures
Maintain cleanliness and organization of the host stand, lobby, menus, and restrooms as assigned
Communicate clearly with servers, managers, and kitchen staff regarding seating, large parties, and special requests
Monitor lobby conditions and guest needs, including ADA access and accommodations
Support to-go order packaging and accuracy when volume requires
Follow all company safety, sanitation, and cleanliness standards, including proper chemical handling and PPE use when cleaning
Demonstrate teamwork, integrity, and respect while upholding a positive and inclusive work environment
What's In It For You

• Competitive pay ($15.15/hr. + tips)
• Medical insurance - 80% employer paid after 60 days (with qualifying hours)
• 401(k) with company match (eligible after 1 year of service)
• Voluntary dental and vision coverage
• Employee Assistance Program (EAP)
• Paid sick leave (per WA state/local laws)
• Employee meal discounts
• Opportunities for advancement within a growing restaurant group
• Supportive, team-oriented culture

Requirements
What You Bring to the Table
Previous customer service or hospitality experience preferred but not required
Strong verbal communication skills and ability to engage with guests in a friendly, professional manner
Ability to multitask and maintain composure in a fast-paced environment
Attention to detail when entering orders, quoting wait times, or processing payments
Ability to follow written and verbal instructions
Must obtain a valid Food Handler's Permit/State Food Worker Card prior to the first day of work (per state law)
Physical Demands & Work Environment
Standing for long periods of time
Frequent walking, bending, and reaching
Lifting up to 25 lbs. (menus, to-go bags, supplies)
Working in high-traffic areas with constant guest interaction
Occasional exposure to outdoor weather conditions while managing front-door flow

Compliance & Equal Opportunity
This position is classified as non-exempt under the Fair Labor Standards Act (FLSA). Employees in this role are entitled to overtime pay for hours worked over 40 in a workweek (or applicable state law standard).
Trapper's Sushi is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by law. This applies to all employment practices including recruiting, hiring, training, promotion, compensation, benefits, and disciplinary action.