Dispatcher/Customer Service- Full Time

We offer complete, single-source facility solutions. Our offerings include commercial MEP solutions, sheet metal construction, preventive maintenance and service, building automation, energy management, and more.
Air Systems, Inc. is seeking a Service Dispatcher that is responsible for coordinating daily HVAC service operations, including scheduling technicians, managing work orders, and ensuring timely communication with customers and field. This role directly impacts technician utilization, response times, and the accuracy of billing and payroll.
#Dispatch technicians to service calls using dispatch software, phone, and email
Adjust schedules in real-time to account for emergencies, delays, and cancellations
Ensure technicians have complete job information, site contacts, and necessary materials before arrival
Create, update, and close work orders with accurate labor hours, job notes, and billing details
Verify technician time entries daily to support payroll and billing accuracy
Maintain accurate records of service calls, customer requests, and contract work
Customer Communication
Serve as the primary point of contact for incoming service calls and scheduling requests
Provide customers with clear updates on technician arrival times, delays, and job status
Respond to customer inquiries and service issues with timely follow-up
Field Coordination & Support
Coordinate with Purchasing to ensure materials and equipment are available ahead of scheduled work
Help resolve scheduling conflicts and field issues that impact job completion
Escalate service delays or customer concerns to management as needed
Operational Support
Support service operations with administrative tasks including filing, reporting, and data entry
Assist Service Team Manager with project coordination and internal initiatives as needed
Maintain organization of service records and documentation for both service and retrofit departments
Ability to work extended hours and overtime during peak service periods
Ability to coordinate effectively with technicians, customers, and internal teams
Maintain professionalism in all customer and team interactions
Performance Expectations (Key Metrics)
Response Time: Incoming service calls answered or returned within defined SLA (e.g., same day or within 1 hour for urgent requests)
Complete and accurate work order closure with minimal billing or payroll corrections
Customer Communication: Data Accuracy: Work orders, customer information, and service records consistently maintained without errors
High School Diploma or GED Required
Exceptional customer service
The aptitude to connect with and gain respect of field personnel to obtain direct answers in difficult situations
Comfortable with learning new software programs
Strong communication skills with both customers and field personnel
Proficiency in Microsoft Excel and Word
Strong working knowledge of service workflows (work orders, scheduling, technician dispatch)
HVAC industry experience (dispatching, technical support, or field experience)
Familiarity with HVAC systems, parts, and service processes
Experience with dispatching or service management software (e.g., Experience supporting maintenance agreements and recurring service contracts
Comprehensive health coverage (medical, dental, vision, prescription).
Employer-paid Life, Accident, and Disability Insurance: 1.5 times your salary.
Generous paid time off, with increases each year + 10 paid holidays.
On-site employee gym and EV plugs and/or bike commuter benefits.
A flexible work environment and culture that prioritizes team collaboration, work-life balance, and personal well-being.
Our Standards of Success reflect the values we uphold in every project:
25 - $35 per hour based on experience.
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy
Please review ourAffirmative Action Policy ( .
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.
At Air Systems, we respect your privacy and protect your personal information. The data you provide during the application process will be used solely for recruitment purposes and kept confidential. Software Powered by ICIMS (
Category Operations Services
Position Type Full-Time