Full-Time Head of Operations for a Marketing Company

OPERATIONS MANAGER [Full Time-Hawaii Residents only plse]

About Food Gurus Hawaii

Located in Waikīkī since 2004, Food Gurus Hawai‘i is Hawaii’s premier food & beverage marketing agency. For over two decades, we’ve specialized in building F&B brands, revenue, and market share across restaurants, retail, grocery, and CPG brands throughout the Hawaiian islands & beyoud. Learn more at foodgurushawaii.com

We are seeking a proactive, highly organized, collaborative and resourceful leader to serve as our central operational engine & team hub.

The Role:

Working directly alongside our Founder & department leadership, the Operations Manager translates leadership priorities into daily execution, manages agency workflows, leads project schedules, and oversees financial & HR administrative processes. You will keep our team and work-in-progress running smoothly amid the demands and requirements of producing our best work for our clients.

Key Responsibilities:

Agency Operations & Executive Support: Participate in daily status reviews with executive leadership, translate priorities into actionable plans, resolve operational gaps, and establish/update standard operating procedures (SOPs) as required.

Workflow, QA & Creative Project Management: Set up client projects & timelines in agency software [Jira], translate scopes into actionable tickets, manage daily/weekly assignments for the departments, and ensure QA standards & deadlines are met.

Financial & Billing Coordination: Prepare new business proposals, client estimates and campaign budgets, evaluate vendor pricing, conduct weekly A/P and A/R reviews with Accounting, and coordinate monthly retainer and project billing.

Production, IC & Vendor Management: Source, manage & contract vendors, handle photo/video shoot logistics, manage print/merchandise production, and oversee recurring projects.

HR & Administration: Oversee labor force resources and compensation budget, employee onboarding/offboarding, process semi-monthly payroll, manage PTO tracking, and serve as the primary liaison for HR administrative questions [Altres].

Influencer, PR & Account Coverage: Direct creator outreach and contracting, oversee PR specialist workflows, and step in for temporary account management or client service coverage during staffing gaps.

Office & Facilities Management: Basic tech troubleshooting, ordering office supplies, booking travel logistics, and coordinating with property management.

Requirements:

10+ years of experience in agency operations, project management, or operational leadership (preferably within a marketing, advertising, or agency environment).

Hands-on experience with project management platforms (e.g., Jira, Tempo).

Proven ability to build estimates, manage productivity & budgets, and coordinate closely on accounting/billing.

Outstanding communication, problem-solving, and multitasking skills under fast-paced deadlines.

Compensation & Benefits Package

Base Salary: $90K+ Annually (commensurate with experience). Pay period is bi-monthly.

Performance Bonus: [based uponcontribution]

Healthcare & Wellness: 100% employer-paid medical, dental, and vision insurance coverage for the employee.

Retirement Plan: 401(k) retirement plan with company matching program (eligible following a standard 90-day introductory period).

Paid Time Off: Comprehensive PTO policy including paid vacation, sick leave, and company-recognized holidays.

Work-Life & Culture: Senior-led team culture emphasizing work-life balance, collaborative team contribution, and long-term career growth opportunities.

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