Mail Handler - Postal Service

Mailroom Operations
Responsible for obtaining, processing, sorting, and distributing mail and/or packages to the campus as well as providing customer service. Primary focus may be in a mail room, on a shipping/receiving dock, or on operating a meter.
Provide a high degree of customer services to faculty, staff, and students with accuracy and timeliness. Deliveries are time sensitive including delivery of research matters/specimens, supplies, equipment, payroll, accounts payable checks, and packages that requires obtaining the appropriate signatures. This service includes the collection of mail and packages from departments that need to be metered and mail with postage affixed. Sort and prepare incoming mail and packages received Federal Express, UPS, US Postal Service, DHL, and dozens of other WUSM carriers. Rotate to other areas of the mail services operation as needed including Danforth, West Campus, and North Campus. In addition, provide support in the student mail operations during peak periods including scanning packages and distribution to students requiring a high degree of customer service. Assist with logging international mail in excel report for the purpose of tracking weight and accounts to be charged by department.
Obtain signatures on Personal Digital Assistant (PDA) during delivery route for accountable/trackable mail and packages. Ensure proper PDA syncing upon return to the office. Rotate scanning of packages and sorting of mail with other runners/carriers to remain well trained in each function.
Organize mail and packages that needs to be metered for delivery to meter operation. Assist with sorting and metering process as needed. Collect meter mail, add postage strips, help seal, and other tasks as needed. Assist with folding and inserting mail service jobs by machine or by hand as directed.
Record mail and package volume every day including inbound USPS mail, packages from all WU carriers/service providers, and campus mail. Utilize computer to assist with looking up staff names in the WashU directory for mail without proper box numbers. Ability to travel to various on- and off-campus locations.
Ability to walk from building to building along mail route, up and down stairs, inside and outside of buildings, in all types of weather, including heavy rain and snow, frequently loading, unloading, and carrying heavy loads of mail.
Equipment:
~ Education: High school diploma or equivalent high school certification or combination of education and/or experience.
Work Experience: Mail, Shipping Or Receiving Center, Customer Service, University Operations Or Similar Role (1 Year)
Work Experience: Mail Service Operations, Shipping, And Receiving (2 Years)
Computer Literacy, Customer Service, Efficiency Optimization, Logistics Support, Microsoft Word, Oral Communications, Process Improvements, Shipping Software, Social Interaction, Written Communication
Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
~ Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

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