REMOTE! CLIENT SERVICE REP

Client Advisor
Founded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.
As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing them with the best-in-class service, elevated and unique experience, and strong client relationships.
Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in-store or remotely.
Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.
Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.
Create and add value to the client's experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc).
Drive individual and collective sales results and maximize selling opportunities in-store and remotely.
Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.
Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.
Brand & Product
Combines styling knowledge with the ability to offer products to best serve the client.
Actively participate in all store operations such as stock maintenance, stock inventories, etc.
Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
Contribute to upholding the visual display of all products following Gucci visual standards.
Follow Company grooming at all times and according to Gucci standards and policies.
Ensure optimal levels of products on the sales floor in line with corporate policies and procedures.
Manage general store administration and functionality.
2 + years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.

• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
• Deep knowledge about and passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• For individuals assigned and/or hired to work in California, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Medical

• Dental
• If you feel like us, grab this chance and be part of our community! "Gucci is committed to building a diverse workforce. We believe diversity in all its forms gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle starting with the candidate experience. If you are interested in applying for employment with us and require reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.Full time