Head of Engineering Programme Management
Tata Consultancy Services
Manage New Product Introduction (NPI) release.
Manage sprint planning and facilitate retrospective drives for project success.
Collaborate with design and engineering team to map end-to-end user journeys and system interactions.
Facilitate stakeholders workshops and alignment sessions to create journey improvements and ensure seamless execution across teams.
Act as a thought leader and change agent in the transformation of traditional support and service into a modern, proactive, and personalized customer experience.
Develop and maintain a deep understanding of enterprise support models, including tiered support structures, SLAs, and escalation paths.
Collaborate with Customer Success Managers to gather insights into enterprise client pain points and technical challenges and translate these insights into actionable improvements in digital support journeys.
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Vacancy posted 3 days ago
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