Full Time - Client Services Rep

Member Service Representative

Don't miss out on this fantastic opportunity to join our team at Sandia Area FCU as a Contact Center MSR! Monday through Friday 8:00 AM to 6:00 PM

- Rotating Saturday 9:00 AM to 1:00 PM

As a valued full-time team member, you'll enjoy fantastic benefits that promote your health and well-being:

Comprehensive Medical, Dental, and Vision Insurance

Paid Short-Term Disability, Life Insurance and AD&D

Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave

Tuition Reimbursement for Professional Development

Pension Plan for Long-term Security

We're here to support your growth and well-being!

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Team members are expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth while contributing to our vision of empowering lifelong achievement through better banking.

Sandia Area Federal Credit Union is seeking a Member Service Representative to join our Member Contact Center team. This role is ideal for someone who enjoys helping others, solving problems, and creating meaningful experiences with every interaction. If you are passionate about service, committed to continuous learning, and thrive in a collaborative environment, we invite you to grow your career with us.

Deliver exceptional service to members through phone, chat, text, email, secure messaging, and video channels.

Assist members with account servicing, digital banking support, lending inquiries, and other financial needs with accuracy and professionalism.

Identify opportunities to strengthen member relationships by recommending products and services that support their financial goals.

Maintain quality, compliance, and information security standards while safeguarding member information.

Participate in training and development opportunities to enhance knowledge, skills, and service excellence.

Expertise in member/customer service, technical troubleshooting, positivity in dealing with heightened situations and ability to offer services with a requisite understanding of financial institution operations.

Utilize and be familiar with online and mobile banking within their own personal banking platform.

Willingness to identify opportunities to help members achieve financial independence.

Always ensure member confidentiality, even outside of the Member Contact Center.

Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment.

Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

Financial institution experience preferred.

Call center experience a plus.

Bilingual ability a plus.

Familiarity and proficiency with online and mobile banking expected.

Experience identifying product and service needs and confidently offering solutions.

Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.