Salesperson for Retail Sales

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Relationship-building is the key to our success, and it shows in everything we do. Our customers, our partners, and our people. The Counter Sales Associate II has proven overall knowledge of our counter sales products and systems through technical and on-the-job training and experience. The Counter Sales Associate II fulfills customer HVAC/R product needs by providing HVAC/R information, technical support, and special ordering for customers while maintaining a team working environment and store profitability. In this role, the employee stays apprised of all Johnstone sales and promotional programs with the goal to increase and strengthen the Company’s partnership with its clients, increase sales, and increase profitability. The employee provides prompt, friendly, and professional service to Johnstone customers in-person and over the phone.

Greets customers who walk in the store; greets regular customers by name. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner. Develops good working relationships and rapport with customers.

Assists customers in making product selections by asking questions and actively listening to identify customer needs. Recommends and orders products for customers. Identifies alternative or substitute products to meet customer needs. Proactively recommends additional items a customer might need and promotions that might interest them. Recommends and orders products not listed in the Johnstone catalog. Recognizes products most commonly purchased by customers.

Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, telephone, JXI, Neuco, and industry and store contacts. If a product is out-of-stock in their store, the employee researches where product is in-stock at neighboring branches and/or distribution centers, and coordinates transportation of product across branches to customer’s desired pick-up location.

Determines customer replacement HVAC parts according to inspection or verbal/description of the old part and customer requirements.

Responds to incoming sales calls; makes outgoing customer sales or service calls; and addresses customer complaints. Resolves customer disputes in a timely, professional manner that balances customer requests with business needs.

Processes customer transactions by researching, entering, and printing quotes; balances cash drawers; processes pick/pack orders; and processes will-call back-order notifications. Follows up promptly on all customer requests for information, quotes, bid follow-ups, alternative parts, and delivery dates. Proactively communicates with customers about any expected delays or issues with their order. Reaches out to customers who haven’t picked up will-call orders yet.

Maintains and increases the company’s stature in the marketplace by maintaining the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc. Some examples of housekeeping include sweeping, mopping, cleaning bathrooms, and picking up trash.

Conducts regular inventory counts of products on store shelves.

Ensures desired level of profitability is obtained by consistently following the pricing structure established for the store; achieving sales targets; and following the sales process from start to finish in a desired manner as outlined by guidelines and standard operating procedures (SOP’s).

and utilizing opportunities to further educate self, coworkers, and customers.

Uncovers and communicates sales lead information to outside sales staff and management.

Promotes surplus, sale, discounted, and obsolete inventory to customers in order to maintain proper inventory levels. Sustains a team-oriented work environment by treating fellow employees and customers with professionalism, respect, and attention to individual needs; effectively communicates customer needs, product requirements, sales opportunities, and personal issues to coworkers and management.

Reports to work as scheduled, on time, every shift to support the high quality of customer service as required by company policy.

Remains alert at all times for customer issues and concerns and takes action accordingly, referring to management as needed.

Safeguards the cash and physical assets of the store. Reports fraud and/or related security concerns to management immediately.

Assists in receiving, shipping, and general warehouse duties.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or G.2+ years of related experience and/or training in a wholesale/retail environment in the HVAC/R or related industry; Experience must include front counter waiting on customers.

Forklift experience required.

Certificates, Licenses, and Registrations:

Forklift certification required, or willingness to obtain on the job.

Demonstrated understanding and application of effective customer service techniques.

Must be able to run a point-of-sale terminal, research HVAC/R items, and help prepare required sales and customer reports.

Proficiency with computers to look up and cross‑reference parts/equipment, and capacity to learn new software.

Working knowledge of ERP systems and Microsoft Office Suite of products.

Skill in operation of power equipment, including forklift.

Demonstrated ability to multitask, manage, and prioritize multiple projects while working under pressure. Ability to meet, service, and build long‑term relationships with customers.

Polished and professional demeanor in person, online, and via phone.

Ability to follow written instructions and documented procedures.

While multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension.

While performing the duties of this job, the employee is required to sit, stand, and walk on a concrete floor for much of the workday. The employee is frequently required to lift and carry and/or move up to 50 pounds and required to lift more weight with mechanical assistance or the assistance of team members. Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.

Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.

Innovate: Embrace and create change that drives continuous improvement and customer‑valued solutions.

We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. Safe Harbor 401(k) - 100% employer match up to 5% of base pay and immediate vesting

Holiday pay - we recognize and pay our employees for 7.5 holidays per year

Employer subsidized medical, dental, and vision plans

Employer paid life insurance and short-term disability

Voluntary long‑term disability, accident, critical illness, and hospital indemnity insurance

24/7 Access to virtual care/telehealth options

Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)

Wellbeing program with opportunity to earn reduced medical costs

Employee Assistance Program (EAP) for you, and your family

Tuition reimbursement

Employee referral bonus program

Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.