Head of Programme Management

Full Time
Education Level
US - Remote
The Senior Program Manager coordinates and manages all aspects of Trauma registry projects working in conjunction with the division leadership team to ensure the goals and objectives of each project are met.

The Senior Program Manager defines the abstracting and registry operations procedures for each project, provides training and direct supervision of assigned Trauma Abstractors, and coordinates and manages the validation activities for each project to ensure high quality abstraction. This includes monitoring validation scores and corrections as well as providing educational interventions as needed to assist abstractors with improving their quality.

Trauma ICD 10 Coding Course, required
AAAM AIS Coding Course, required
Proficient in Microsoft Office Products, industry related core measure/clinical registry data abstraction specifications manuals, data abstraction software systems and electronic medical record applications, required .
Excellent communication, documentation, organization and planning skills, required .
At least five (5) years of Quality Department management or other health related management experience, preferred .
Previous experience performing validation reviews or other work experience relating to Quality Control/Validation preferred .
Associate or Bachelor Degree in Health Information Management, Nursing or related field, preferred .
Exposure to quality improvement concepts and processes, preferred .
Ability to analyze, interpret and display data, preferred.
Manages all abstracting and registry operations/project related activities in accordance with applicable regulatory agencies for assigned specialty area(s)
Ensures all Project Manager/Validation Manager instruction documents and policies and procedures are followed
Ensures successful setup and implementation of new projects including working with each client to define project parameters/project roadmap, project expectations and requirements for the services RP will provide
Conducts staff training on data abstraction software and facility Electronic Medical Record System(s)
Provides clear expectations, goals and deadlines to project team(s)
Conducts a weekly re-abstraction of all opportunities for improvement (OFI's) as well as a random sample of 5% of the cases completed to enforce and ensure data abstraction guidelines are being followed and interpreted accurately.
Compiles Opportunities for Improvement (OFI) logs or the equivalent per project specifications (weekly or monthly).
Monitors validation compliance and completion for each assigned project and staff member by utilizing the various validation reports within Kimble.
Completes weekly case log verification for assigned projects on weekly case logs to verify cases are 100% complete. Schedules project team work assignments/hours to meet the needs of each project with accurate project forecasting.
Assists the Registry Services Director or Vice President with providing corporate education regarding industry and/or regulatory agency changes/updates as needed.
Prepares and submits accurate weekly reporting of project activities and tasks.
Identifies staffing needs based on workload and services being provided to the client, and recognizes additional work opportunities that may be available.
Monitors project priorities, deadlines and productivity to ensure staff work schedules and project expectations are being met.
Maintains all project related documentation.
Provides timely responses to employee and client questions and/or concerns as needed and consults with other management team members when necessary.
Fulfills committed work hours to meet the requirements of clients, employees and the company during normal business hours and a cross standard business days (Monday through Friday, 8:00 am to 5:00 pm in your time zone) and during non-standard hours (evenings, nights, weekends and holidays) as needed. Use of the company phone when out of office to maintain availability and assist with the expected response time, within four business hours of call, email or request for assistance.

The tasks are subject to change at any given time and employee will be notified by the corporate office, if/when updates and changes are made to the job description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard, lift 20lbs. Specific vision abilities required by this job include close vision requirements due to computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit at a computer terminal for an extended period. phone calls, online meetings, computer audio).