Head of Recruiting & HR

The Manager of Human Resources provides strategic and operational leadership for the organization's People Operations function, ensuring efficient, scalable, compliant, and employee-centered delivery of People services across the employee lifecycle. This role leads the operational infrastructure that supports the People function, including People Operations, Talent Acquisition, Benefits Administration, Leave Administration, Payroll, HR Technology, workforce analytics, vendor management, and operational service delivery.

Reporting to the Chief People Officer, the Manager of Human Resources serves as the operational leader and integrator for the People function, translating People strategies into efficient, scalable, and high-quality operational practices. People Operation Strategy

Develop and execute the operational strategy for the People Operations function in alignment with organizational and People priorities.

Establish operational priorities, annual goals, and key performance indicators that support organizational growth and operational excellence.

Build trusted partnerships through collaboration, consultation, and operational leadership that enable leaders and functional areas to achieve business objectives.

People Operations Excellence

Lead the organization’s People Operations function, ensuring exceptional service delivery throughout the employee lifecycle.

Develop standardized processes, service standards, governance practices, and operating procedures that improve efficiency, consistency, and quality.

Continuously evaluate operational performance and implement improvements that enhance the employee and manager experience.

Lead business continuity planning for People Operations and establish operational resiliency through documented procedures and cross-training.

Recruit, develop, coach, and lead a high-performing People Operations team.

Foster a culture of accountability, collaboration, continuous improvement, customer service, and operational excellence.

Establish performance expectations, provide ongoing coaching, and create development opportunities that strengthen team capability and prepare employees for future growth.

Build operational knowledge and cross-functional expertise to ensure continuity across People Operations functions.

Oversee operational execution of the employee lifecycle from recruitment through separation.

Maintain accurate employee records and documentation in accordance with legal and organizational requirements.

Benefits, Leave & Payroll Operations

Partner with the Employee Relations team to support operational execution of leave administration, ADA accommodations, and related employment processes while maintaining clear ownership of compliance and employment practices within Employee Relations.

People Technology & Digital Transformation

Serve as the business owner for HR technology and People systems.

Develop the People technology roadmap in partnership with Information Technology and organizational leadership.

Lead implementation, optimization, automation, and continuous improvement of People systems and digital solutions.

Ensure data integrity, security, system effectiveness, and user adoption across all People technologies.

Own the enterprise People Operations dashboard and operational workforce metrics.

Develop executive and Board-level reporting that provides meaningful workforce insights.

Analyze workforce data and operational trends to support strategic decision-making and continuous improvement.

Establish governance for workforce reporting, data quality, and People analytics.

Governance, Risk & Operational Compliance

Identify operational risks and implement mitigation strategies that protect organizational effectiveness and business continuity.

Support audits, regulatory reviews, and operational compliance initiatives in partnership with Employee Relations, Finance, Internal Audit, and business leaders.

Vendor & Partner Management

Provide operational leadership for People vendors and strategic partners, including People technology, payroll, benefits administration, recruiting, background screening, learning platforms, recognition programs, and other People services.

Establish performance expectations and service level agreements for operational vendors.

Evaluate vendor performance and recommend opportunities to improve service quality, efficiency, and value.

Identify opportunities to simplify processes, improve service delivery, reduce administrative burden, and enhance operational effectiveness.

Leverage technology, automation, and data to modernize People Operations.

Read all internal publications including HUB and Possibilities.

Bachelor's Degree in Human Resources, Business Administration, Psychology, or related field required

8-10 years of progressive Human Resources experience with strong operational focus required

Deep expertise in employee relations, including complex and sensitive matters required

Proven success in executing talent acquisition strategies and hiring outcomes required

Hands-on experience with HCM/HRIS platforms (e.g., ADP, Workday, UKG)

Hands-on experience with HR Acuity preferred

Strong analytical capability with the ability to translate data into action

Excellent project management skills with a track record of execution and follow-through

Ascend Federal Credit Union is an Equal Opportunity Employer.

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