Hotel Head Of Housekeeping

Housekeeping Manager

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Executive Housekeeper – Operations Manager – Assistant General Manager

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.

Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.

Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.

Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.

Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.

Comply with HHM internal audit standards pertaining to key control and risk management areas (I.Ensure compliance with specific brand standards.

Be aware of and communicate service scores to drive improvement and higher guest satisfaction.

wear protective safety equipment and participate in safety committees as directed.

Perform other duties as requested by management.

High School diploma or equivalent preferred.

One year previous housekeeping supervisor experience required.

Work schedule varies and may include working on holidays, weekends and alternate shifts.

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.