Head of Maintenance and Facility Management (m/w/d)

Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. The Facilities Manager leads management, maintenance, and daily operations of Alerus' owned and leased facilities. This role oversees building operations, space planning, maintenance, vendor relationships, leases, contracts, budgets, capital projects, and facility-related needs across all locations. The Facilities Manager also leads the Facilities team, builds strong relationships with internal partners and external vendors, and maintains a safe, professional, welcoming, and brand-aligned work environments that support a positive team member and client experience.

Lead and oversee the Facilities team, providing clear direction, timely communication, coaching, and support to ensure strong service delivery across all Alerus locations.

Maintain and enhance strategic space plans and facility records for each major market, including owned and leased facilities, lease terms, annual operating expenses, floor plans, hoteling/open workspace, vendor and contract information, maintenance schedules, budgets, capital project updates, and growth or consolidation plans by department and location.

Partner with leaders, Human Resources, Marketing, Technology, and other teams to ensure office space supports business needs, brand standards, employee experience, and future growth.

Manage vendor relationships for facilities, including service providers, contractors, landlords, property managers, and other third-party partners.

Negotiate, review, and manage facility-related contracts, leases, maintenance agreements, property insurance, and service-level expectations.

Build, manage, and be accountable for the total facilities operating and capital budgets, including monthly expense analysis, variance reporting, investment planning, and identifying opportunities to reduce expense while maintaining safe, professional, and well-managed facilities.

Maintain and enhance a proactive maintenance plan to ensure facilities are safe, functional, professional, and well maintained.

Monitor building operations, maintenance issues, safety concerns, repairs, signage, furniture, space utilization, and facility refresh needs.

Serve as the primary escalation point for facility-related emergencies and ensure timely resolution of issues across all company locations.

Maintain and enhance the Capital Expenditures Budget to support long-term planning, property maintenance, facility improvements, and preservation of company assets.

Ensure facilities reflect Alerus' brand standards and workplace expectations.

Lead facility transitions, renovations, office openings, closures, relocations, and construction projects by serving as the primary communication lead for impacted team members, internal partners, vendors, landlords, and other stakeholders to ensure projects are completed on time, within budget, and with minimal disruption to team members and clients.

Serve as a visible and responsive facilities leader by regularly connecting with team members, actively listening to workplace needs, and communicating decisions with clarity and empathy.

Obtain competitive bids on projects and, when appropriate, consider qualified vendors who are also Alerus clients.

Maintain current knowledge of facility management trends, regulations, and best practices.

Bachelor's degree in facility management, business, real estate, or related field preferred; 5+ years of commercial real estate, facility management, property management, or building operations experience in a professional environment.

Strong understanding of building operations, maintenance planning, leases, contracts, vendor management, and facility budgeting.

Demonstrated ability to manage vendor relationships, negotiate service agreements, and hold partners accountable for quality, cost, and responsiveness.

Strong project management skills with experience leading facility improvements, office moves, renovations, construction projects, and capital planning.

Highly detail-oriented and organized, with the ability to manage multiple locations, priorities, deadlines, budgets, and follow-up items.

Strong leadership skills with the ability to set expectations, build culture, support team members, and create a high-service environment.

Excellent communication and relationship-building skills with the ability to work effectively with leaders, team members, tenants, vendors, and external partners.

Proactive, responsive, and solutions-oriented approach to facility needs, maintenance issues, employee concerns, and business priorities.

Commitment to creating safe, professional, welcoming, and brand-aligned workspaces that support a great team member and client experience.

Working knowledge of applicable building codes, safety requirements, and workplace compliance expectations preferred.

Competitive compensation including base salary, bonus and/or incentive opportunities.

Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.

Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.

Learning and development resources for personal and professional career development, and advancement opportunities.

Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.

Support for the communities we live in through paid volunteer time and a company donation match opportunity.

Work is typically performed in an office setting, with regular travel required to Alerus locations to support facility operations, projects, vendor coordination, and team member needs. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities