SENIOR HUMAN RESOURCES GENERALIST - RECRUITMENT/EMPLOYEE ENGAGEMENT

Senior Human Resources Generalist
The Senior HR Generalist provides day-to-day human resources support across multiple functional areas, including employee relations, onboarding, investigations, compliance, performance management, and HR operations. This role partners closely with managers and employees to support a positive employee experience while ensuring compliance with company policies and employment laws. This position requires a hands-on HR professional who can manage multiple priorities in a fast-paced operational environment and work independently with strong attention to detail and responsiveness.
This role reports to the Human Resources Director and partners closely with operational leadership across multiple regions

Provide guidance and support to managers and employees regarding HR policies, procedures, employee relations matters, and workplace concerns.

• Support and conduct employee investigations involving policy violations, workplace complaints, and employee concerns.
• Assist with employee onboarding, offboarding, and new hire orientation processes.
• Support performance management processes, corrective actions, and employee documentation.
• Assist managers with employee coaching, conflict resolution, and policy interpretation.
• Maintain compliance with federal, state, and local employment laws and company policies.
• Support multi-state HR compliance initiatives, including California employment law requirements.
• Maintain accurate personnel records and HR documentation.
• Support unemployment claims, garnishments, audits, and reporting activities.
• Assist with HR reporting, data analysis, and process improvement initiatives.
• Partner with operational leadership to provide practical HR support in a fast-paced environment.
• Collaborate effectively across departments to support organizational goals and employee engagement.
• Bachelor’s degree in Human Resources, Business Administration, or related field preferred
• 5+ years of progressive HR experience preferred
• Employee relations and workplace investigation experience preferred
• Bilingual English/Spanish skills strongly preferred
• HR certification (PHR, SHRM-CP, etc.) Proficiency with Microsoft Office Suite and HRIS systems required
• Bilingual English/Spanish skills strongly preferred.

• Must be able to communicate effectively verbally and in writing.
• Ability to travel occasionally, as needed, for meetings, training, or operational support.
• Founded in 1996 in Charlotte, NC, SOLID® Surface Care, Inc. is the nation’s largest self-performing facility care company. Our well-trained teams deliver the highest level of cleaning, disinfecting, restoration, and maintenance for all hard and soft surfaces, while providing a best-in-class client experience.