Retail Banker / Bank Teller

Position Overview As a Regional Banker/Teller within PNC’s Retail organization, you will be based in the Phoenix East market. PNC is an in‑office company that fosters a collaborative and supportive culture. This role requires working in the branch environment and participating in conversation with customers during teller and lobby interactions. Job Responsibilities Manage the customer experience by identifying opportunities to improve financial well‑being and create loyalty while increasing share of wallet.

Engage in proactive sales and service activities, identifying referral opportunities through outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement.

Collaborate with ecosystem partners to grow customers’ share of wallet.

Position PNC solutions to drive new revenue and customer loyalty.

Leverage ecosystem partnerships to acquire, expand and retain relationships.

Create customer loyalty and grow customer share of wallet through a differentiated experience.

Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.

Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.

Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively.

Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.

Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Qualifications 1+ years of related banking or retail experience. Strong customer‑focused mindset with ability to create customized solutions.

Ability to assess and manage risks in alignment with PNC’s Enterprise Risk Management Framework.

Strong sales aptitude and ability to leverage technology and ecosystem partnerships.

Knowledge of banking products, digital tools, and regulatory requirements.

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales, Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.

No degree required. A high school diploma or GED is acceptable. Benefits Medical/prescription drug coverage with Health Savings Account option.

Dental and vision coverage.

Life insurance (employee and spouse/child).

Short- and long-term disability protection.

401(k) with PNC match, pension and stock purchase plans.

Dependent care reimbursement account.

Adoption, surrogacy, and doula reimbursement.

Robust wellness program with financial incentives.

Paid time off including maternity/parental leave, up to 11 holidays, 9 occasional absence days, 15–25 vacation days depending on career level and service years.

Disability Accommodations If an accommodation is required to participate in the application process, please contact us at View email address on click.appcast.io with “accommodation request” in the subject line and include your name, job ID, and preferred method of contact. Alternatively, call View phone number on click.appcast.io and say “Workday.” Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) requirements which prohibit the hiring of individuals with certain criminal history.

California Residents: Refer to the California Consumer Privacy Act Privacy Notice for how PNC may use or disclose personal information in hiring practices.

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