Front Desk Receptionist- Weekend Shifts

Essential Functions

Answer the phone and operate the telephone switchboard

Greet and welcome all guests in a professional and hospitable manner

Register guests and assign them a guest room

Have a thorough working knowledge of hotel property management system, Innquest

Verify customers' credit, and establish how the customer will pay for their bill

Keep records of room availability and guests' accounts using the specified computer system Innquest

Working knowledge of all rates, packages, and booking restrictions

Review the reservation transaction reports daily

Compute bills and collect payments from guests

Issue room keys and help guest get all of their luggage to their rooms

Have full knowledge of all parking options and charges, always offering luggage assistance

Monitor guest accounts and post charges

Review accounts and charges with guests during the check out process

Contact housekeeping or maintenance staff when guests report problems

Advise housekeeping staff when rooms have been vacated and are ready for cleaning

Keep in contact with housekeeping to keep accurate records of room status

Professionally handle guest complaints, solving problems, and follow up using EA service culture standards, apologize and emphasize with guests when responding complaints

Receive and expedite all guest messages, faxes, packages and mail received

Verify and update room rates

Make and confirm reservations over the phone and those submitted online

Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions

Record guest comments or complaints, referring customers to managers as necessary

Maintain the lobby and sitting area including ensuring the coffee, other beverages and snacks are replenished and maintained

Recording and setting wake up calls

Handle all lost and found inquiries efficiently and professionally, following proper guidelines

Deposit guests' valuables in hotel safes or safe-deposit boxes

Responsible for safekeeping and issuance of keys

Responsible for handling department banks

Date-stamp, sort, and rack incoming mail and messages

Attend weekly department meetings

Devise packages and other deals for the upcoming periods

Updating and maintaining the website- especially when it comes to special stay packages and deals

Be informed of all events taking place at the hotel on a daily basis

Yield Management implementation

Posting bills and charges to the accounts of small groups

Answer questions for guests both at the front desk and over the phone

Make special deliveries to guest rooms with gift baskets, champagne, and other special ordered food and beverage items

Know all safety and emergency procedures, including handling of emergency phone calls and what to do in an emergency situation

Keep log of all maintenance problems and inform houseperson of said problems

Responsible for emergency response and evacuation according to company emergency procedures manual

Requirements

Flexibility to step into whatever role is needed at the time in order to deliver exceptional customer service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.

Ability to comply with all hotels policy and procedures.

Willingness to work weekends, holidays, and/or flexible hours

Ability to lift 30 lbs.

Ability to stand for 8 hrs length of time

Ability to bend frequently during a shift

Ability to work on a computer for 8 hours day.

Benefits

Benefits are an important part of the total compensation that is offered, providing peace of mind and financial well-being. Ethan Allen is committed to offering a variety of benefits that allow associates to choose whether or not to participate based on personal and family needs. Some of the benefits offered are 401(k) plan (with Employer contributions), two Medical Plans with Prescription Drug Coverage, Health Savings Account (including Employer contributions), Dental Plan, Vision Plan, Basic Group Term Life & Accidental Death & Dismemberment, Supplemental Group Term Life & AD&D Insurance, Dependent Group Term Life Insurance, Short and Long-Term Disability (Full-Time associates only), Business Travel Accident Life Insurance, Flexible Spending Accounts – Health Care & Dependent Care, Commuter Saving Plans – Public Transit & Parking, Voluntary Whole Life Insurance, Voluntary Critical Care Insurance, Voluntary Accident Insurance and Employee Assistance Program.