Head of PR & Communications - Remote

Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.

Upstart’s Communications team shapes how our story shows up in the market, with a focus on building trust, clarity, and relevance across external audiences. The team partners closely with leaders across the company to connect business performance, industry context, and innovation into a narrative that is timely, credible, and differentiated.

As the Director, Corporate Communications at Upstart, you will lead and partner on key aspects of our corporate communications strategy, with a focus on executive visibility, corporate messaging, media relations, and thought leadership. In this role, you will help position Upstart and its leaders at the center of important conversations shaping lending, AI, consumer finance, and the broader economy. Define and evolve Upstart’s corporate narrative, ensuring it is grounded in company performance, industry dynamics, and the broader economic landscape.

Develop and execute communications programs that increase Upstart’s visibility across business, financial, technology, and mainstream media.

Build and elevate the external profiles of Upstart executives through media strategy, thought leadership platforms, speaking opportunities, and contributed content.

Counsel senior leaders on messaging, positioning, media engagement, and high-stakes communications moments with sound judgment and consistency.

Partner with Investor Relations, Legal, Marketing, Growth, and Internal Communications to align messaging across external touchpoints and audience moments.

Bachelor’s degree in Communications, Journalism, Public Relations, English, Marketing, Business, or a related field, or equivalent practical experience.

10+ years of experience in corporate communications, public relations, executive communications, or a related field.

Experience building executive visibility programs and supporting senior leaders through media interviews, speaking engagements, and sensitive communications moments.

Experience partnering cross-functionally with functions such as Investor Relations, Legal, Marketing, and executive leadership to deliver coordinated external communications.

Knowledge of the media landscape across business, financial, technology, and consumer outlets.

Ability to translate complex business, financial, and policy topics into clear, audience-centered messaging and thought leadership.

Experience identifying proactive storytelling opportunities tied to industry trends, macroeconomic developments, and the news cycle.

Skills in developing contributed content, messaging frameworks, and executive communications materials for senior leaders.

Experience using AI platforms and tools to improve communications workflows, insight generation, or team effectiveness.

Remote

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. S or Canada (outside of Quebec) but are expected to spend high quality time in-person collaborating via regular onsites and in-person meetings. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

United States | Remote - Anticipated Base Salary Range

$At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly

Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees

Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose

Health Savings Account contributions from Upstart for eligible plans

Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage

Paid time off, sick and safe time, and company holidays

Employee Assistance Program (EAP) offering mental health support and life-centered resources

Financial wellness resources, including access to financial planning tools and a financial concierge service

Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you

Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs)

Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email View email address on click.appcast.io.