Architect [Work from home]

The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Mid Market Revenue Architects at Gong are strategic partners to our mid-sized customers. Focused on driving revenue transformation from Gong’s AI Operating System. You’ll guide executive stakeholders and operational teams to drive revenue with Gong by architecting workflows, accelerating adoption, and realizing business results across the entire revenue lifecycle.You will combine a deep understanding of how revenue teams operate with leading change management strategy to help customers operationalize the use of Gong into tangible business results. Your success is measured by activation and adoption, key persona engagement, customer value realization, and revenue impact (retention and expansion).RESPONSIBILITIESRevenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies that modernize their revenue operations through Gong’s AIOSWorkflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomesAdoption and Change Management: Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythmsValue Realization: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic valueRenewal and Expansion Management: Own the renewal strategy and execution, partnering with cross functional teams on growthCross Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journeyQUALIFICATIONSMust be located within one of our hubs and in a commutable distance to an office (Preference in San Francisco).4-8+ years proven experience in customer facing role ie. customer success, account management, implementation or similar role in a B2B SaaS company.Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversationsPassion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executivesExcellent communication, negotiation, and presentation skills.Data-driven mindset with a focus on delivering measurable outcomes.Passion for driving customer outcomes and contributing to a high performing and accountable work cultureOur RAs are self-starters who excel in high paced environments and thrive in change and ambiguity. PERKS & BENEFITS We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.Mental Health benefits with covered therapy and coaching.401(k) program to help you invest in your future.Education & learning stipend for personal growth and development.Flexible vacation time to promote a healthy work-life blend.Work from home stipend to help you succeed in a remote environment.At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. Any outreach claiming to be from Gong via other sources should be ignored.We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.To review Gong's privacy policy, visit for more details.#