Head of Client Support Services

Pape' Kenworth

7151 Old Highway 99 N

Roseburg, OR 97470, USA

Description

SERVICE SUPERVISOR:

Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we want to hear from you! Pape’ Kenworth, the premier medium and heavy‑dug truck and equipment dealer in the West, is seeking a member to lead their Service team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work‑life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO:

As the Service Supervisor, you will be responsible for the supervision and management of all shop processes, financials, technician development, and customer satisfaction. Every day you will ensure that the service staff manages the work order process in a manner that produces consistency, efficiency, and maximizes customer communication. To thrive in this role, you must be a great leader, results‑driven, and have a desire to create a great experience for our customers.

WHAT YOU NEED:

Prior experience and knowledge of medium and heavy‑dug trucks.

Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.

Leadership skills and mindset.

Ability to maintain good customer and employee relations.

Compensation: $60,000-$80,000/yr (Depending on Experience)

Why work for Pape’:

Competitive pay based on your skills, training, and experience level.

Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long‑Term Disability Insurance; Employee Assistance Program; Online and Instructor‑Led Training; Tuition Reimbursement for Training Programs.

Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.

Advancement – Pape’ is a dynamic, growth‑oriented organization with a focus on promoting from within.

Stability and reputation — Pape’ is a family‑owned, fourth‑generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.

Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!

Employee impact – Enjoy an open‑door policy where your voice will be heard and your opinions will matter.

Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug‑free workplace and as such, requires candidates to successfully pass a pre‑employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

#J-18808-Ljbffr