Key Holder Retail Store

Company: The Village Retail located at Ponce City Market
Compensation: $17/hour
Schedule Requirement: 20-35 hours per week, nights, weekends, and holidays required
Overview
The Key Carrier is a critical retail role responsible for opening and closing the store, customer service, and supporting daily floor operations. This position functions as a Retail Coordinator during regular shifts and steps into a leadership role as the Manager on Duty when assigned. The Key Carrier ensures the sales floor is prepared for customers, supports associates throughout the shift, maintains store standards, and serves as the emergency contact security when needed.
Key Responsibilities
Customer Experience & Leadership
Models and reinforces exceptional customer service
Creates a welcoming, positive experience for every shopper and team member
Acts as Manager on Duty and ensures all policies are followed
Resolves customer concerns professionally and efficiently
Provides clear direction, coaching, and recognition to associates
Store Operations
Completes and oversees accurate opening and closing procedures
Ensures the sales floor is fully stocked, organized, and customer-ready
Maintains proper floor coverage to meet service expectations
Ensures associates follow all operational, safety, and loss-prevention standards
Supports training and ongoing development for new and existing team members
Helps the team meet shrink-reduction and safety goals
Reprioritizes tasks as needed based on business flow
Communication & Collaboration
Communicates shift priorities to associates and management
Provides timely updates throughout the shift
Maintains confidentiality and upholds a culture of professionalism
Works effectively with supervisors and peers to meet store goals
Requirements
Open and reliable availability, including nights, weekends, and holidays
Ability to work 20–35 hours per week
One year of retail experience and at least six months of supervisory (preferred)
Strong communication, organizational, and problem-solving abilities
Comfortable guiding and delegating tasks to others
Able to work quickly, calmly, and effectively in fast-paced environments
Ability to manage multiple responsibilities at once
Knowledge of basic retail systems, merchandise flow, and operational procedures
Additional Details
This is an onsite role at a single retail location
Remote work is not available